Chaz Washington
Pittsburgh
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Behavior Management Coordinator
Pace School
12.2024 - Current
- Managed multiple high-priority cases simultaneously with a keen eye for detail, ensuring deadlines were met without compromising quality standards.
- Collaborated with the treatment team to present monthly data regarding patient behavioral progress.
- Developed strong relationships with patients, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Server
The Cafe Carnegie
08.2024 - 01.2025
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Tupelo Honey Cafe
07.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Hank's
10.2021 - 07.2024
- Performed friendly, courteous service to create memorable moments for guests (up to 10 tables, often 30-50 guests at once).
- Calculated sales goals, tips, and tip-out percentages in order to comply with personal objectives.
- Utilized suggestive selling techniques to meet and supersede quarterly goals.
- Received "Star Employee" award in 2022* $3,000 compensation for completing most side-work and work hours over 4 months.
- Utilized proper food handling techniques to establish safety and quality of food served to comply with TABC and Texas Food Handlers.
Catering, Delivery Services, Food
Self Employed Services
03.2020 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bartender
State Fare Kitchen & Bar
10.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Uncle Julio’s
10.2018 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Joe's Crab Shack
05.2016 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - Psychology
St. Edward's University
Austin, TX05.2017
Skills
- Exceptional Customer Service
- Guest Engagement
- Cash Handling
- Strong Work Ethic
- Memory Retention
- High-volume Service
- Attentive Service
- Strong Communication Skills
- Detail Oriented
- Critical thinking
- Active listening
- Data entry
Languages
Spanish
Professional Working
French
Elementary
Timeline
Behavior Management Coordinator
Pace School
12.2024 - Current
Server
The Cafe Carnegie
08.2024 - 01.2025
Server
Tupelo Honey Cafe
07.2024 - 12.2024
Server
Hank's
10.2021 - 07.2024
Catering, Delivery Services, Food
Self Employed Services
03.2020 - 10.2021
Bartender
State Fare Kitchen & Bar
10.2019 - 03.2020
Server
Uncle Julio’s
10.2018 - 10.2019
Server
Joe's Crab Shack
05.2016 - 09.2018
Bachelor of Arts - Psychology
St. Edward's University
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