Tawana Pitts
Aliquippa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Tuck With Care
09.2017 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Event Coordinator
Hattie's Event
06.2009 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Food Service Worker
Metz Culinary
08.2013 - 08.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Bachelor of Arts - Marketing
Robert Morris University
Coraopolis, PAHigh School Diploma -
Aliquippa High School
Aliquippa, PA06.1996
Skills
- Documentation / Problem Solving
- Microsoft Office
- ADL support
- Care plan assessment
- Interpersonal Communication
- Behavioral Management
- Dependable and Responsible
- inbound/outbound calls
- Time Management
- Data Entry
- Verbal and Communication
- Positive Attitude / Team player
Timeline
Home Health Aide
Tuck With Care
09.2017 - Current
Food Service Worker
Metz Culinary
08.2013 - 08.2016
Event Coordinator
Hattie's Event
06.2009 - Current
Bachelor of Arts - Marketing
Robert Morris University
High School Diploma -
Aliquippa High School
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