CHELSEA DALTON
Exeter
Summary
Customer-focused professional with years of experience in the hospitality industry. Demonstrated expertise in team leadership, customer service excellence, and operational efficiency. Proven ability to manage high-pressure environments, streamline processes, and enhance guest satisfaction. Possesses strong communication, organizational, and problem-solving skills. Adept at fostering collaborative relationships and driving continuous improvement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
EVENTS MANAGER
The Beaumont Inn
01.2023 - Current
- Coordinate and manage a variety of events such as weddings, corporate functions, and family occasions.
- Collaborate closely with clients to grasp their needs and concerns, establishing clear goals and objectives for each event
- Oversee various event elements including venue, accommodation, expenses, transport, food, and beverages
- Coordinate with florists, photographers, videographers, musicians, officiants, and participants during rehearsals and the events
- Provide training, coaching, and mentorship to the staff
- Manage inventory, scheduling
- Addressed customer complaints and utilized feedback to enhance systems and processes
EVENT COORDINATOR/FLOOR MANAGER
The Beaumont Inn
01.2018 - 01.2023
- Managing and executing timelines for events
- Communicating with guests and meeting all expectations
- Supporting the staff and ensuring they deliver outstanding service
- Oversaw setup and breakdown of event spaces, maintaining organization and efficiency.
- Trained junior staff on event procedures and best practices for coordination tasks.
SERVER/BARTENDER
The Beaumont Inn, Brews Brother, Mohegan Sun Casino
01.2010 - 01.2018
- Provided exceptional customer service in fast-paced dining environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Bachelor of Science - Neuroscience
Arizona State University
Tempe, AZ05-2027
COLLEGE - American Sign Language
Rochester Institute of Technology
Rochester01.2011
High School Diploma -
Wyoming Valley West
Plymouth01.2009
Skills
- Detail-oriented and organized
- Problem-solving skills
- Computer literacy
- Project management tools
- Strong communication
- Time management
- Customer service-driven
- Team leadership and supervision
Timeline
EVENTS MANAGER
The Beaumont Inn
01.2023 - Current
EVENT COORDINATOR/FLOOR MANAGER
The Beaumont Inn
01.2018 - 01.2023
SERVER/BARTENDER
The Beaumont Inn, Brews Brother, Mohegan Sun Casino
01.2010 - 01.2018
Bachelor of Science - Neuroscience
Arizona State University
COLLEGE - American Sign Language
Rochester Institute of Technology
High School Diploma -
Wyoming Valley West