Chelsea Drew
Lansdale
Summary
Senior Account Executive with extensive experience in strategic account management and client retention. Successfully increased revenue by 25% year-over-year while managing a diverse portfolio of client accounts. Recognized for leadership in fostering long-term partnerships and driving operational excellence across cross-functional teams.
Overview
12
12
years of professional experience
Work History
Senior Account Executive
Pure Install
Montgomeryville
02.2025 - Current
- Increased revenue by 25% year-over-year through proactive client management and strategic growth initiatives.
- Led client retention initiatives, managing a portfolio of 50+ client accounts to enhance satisfaction, loyalty, and growth.
- Functioned as primary liaison among clients, Business Development, Account Executives, and Operations to resolve issues and facilitate communication.
- Conduct bi-annual business review meetings, presenting year-to-date performance, pricing analysis, client feedback, and future growth opportunities.
- Research market competitors and industry trends to support account retention and expansion strategies.
- Provided post-project support following large-scale installations to strengthen partnerships and secure future business.
- Maintain comprehensive client records, including W-9s, certificates of insurance, account documentation, and service history.
Account Executive
Pure Install
04.2021 - 02.2025
- Developed and maintained client relationships, driving satisfaction and retention through proactive engagement.
- Managed key client accounts, facilitating quoting, project coordination, and issue resolution to enhance client experience.
- Coordinated project timelines and deliverables with internal teams and clients to ensure timely execution and alignment.
- Conducted product presentations to educate clients on service offerings.
Account Manager
Pure Install
07.2018 - 04.2021
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored solutions based on client needs and preferences.
- Cultivated client relationships, facilitated project communication, and organized account documentation.
- Collaborated with cross-functional teams to deliver projects on time.
Senior Account Coordinator
Pure Install
02.2017 - 07.2018
- Coordinated client communications to ensure project alignment and satisfaction.
- Developed and maintained strong client relationships through regular follow-ups.
- Coordinated client onboarding, scheduled meetings, and provided operational support for account teams.
- Managed scheduling for installation teams to optimize workflow efficiency.
Logistics Specialist
EnerSys
Allentown
09.2015 - 02.2017
- Coordinated inbound and outbound logistics for battery and energy storage products.
- Managed inventory levels to ensure timely order fulfillment and stock availability.
- Developed shipping schedules to optimize transportation efficiency and reduce delays.
- Coordinated freight scheduling and managed inventory to optimize warehouse operations.
Sales & Shipping Coordinator
EnerSys
Somerset
10.2014 - 09.2015
- Coordinated order entry and freight logistics, ensuring timely delivery and accurate reporting for customer service support.
- Coordinated shipping schedules to ensure timely delivery of products.
- Communicated with carriers to arrange transportation and resolve shipping issues.
- Managed inventory levels for optimal stock availability and order fulfillment.
Education
Bachelor of Arts - Communications
Temple University
Philadelphia, PASkills
- Strategic Account Management
- Client Retention & Growth
- Revenue Expansion
- Quoting and Estimating
- Project Coordination
- Cross-Functional Collaboration
- Team Leadership
- Mentorship & Staff Development
- Operational Support
- Process Improvement
- Conflict Resolution
- Microsoft Office Suite
- Microsoft Teams
- Zoom
- Eclipse
- Relationship Building
Professional Highlights
- Promoted four times within Pure Install, advancing from Senior Account Coordinator to Senior Account Executive.
- Increased company revenue by 25% year-over-year through strategic account growth and retention.
- Manage a portfolio of 50+ active client accounts across multiple verticals.
- Lead and mentor a high-performing team of 15 account professionals.
- Trusted to lead client retention strategy and high-level account management initiatives.
- Developed expertise in both client-facing relationship management and operational project execution.
Timeline
Senior Account Executive
Pure Install
02.2025 - Current
Account Executive
Pure Install
04.2021 - 02.2025
Account Manager
Pure Install
07.2018 - 04.2021
Senior Account Coordinator
Pure Install
02.2017 - 07.2018
Logistics Specialist
EnerSys
09.2015 - 02.2017
Sales & Shipping Coordinator
EnerSys
10.2014 - 09.2015
Bachelor of Arts - Communications
Temple University