Chelsea Long
Bangor
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Bartender
The Slateford Inn
Mount Bethel
10.2024 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Client Success Manager
BetterScapes
Center Valley
10.2021 - 11.2024
- Created client success plans tailored to individual needs and goals.
- Developed process improvements that enhanced the customer experience across all touchpoints.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Coached team members on how best to interact with clients in order to exceed expectations.
- Identified areas of opportunity for upselling services or products to existing customers.
- Served as an advocate for customers by providing feedback on product features or enhancements.
- Maintained comprehensive documentation of all customer interactions and transactions.
- Monitored customer accounts to identify opportunities for improvement.
- Conducted regular check-ins with customers to assess their progress.
- Greeted customers and provided friendly customer service.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Online Personal Shopper
Weis
Hackettstown
05.2020 - 12.2020
- Reconciled discrepancies between inventory levels and purchase orders.
- Maintained accurate records of orders, returns, exchanges and payments.
- Provided detailed product information to customers.
- Analyzed consumer feedback data to understand customer needs better.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Developed and implemented strategies to improve team performance.
Customer Service Representative
Great Wolf Lodge Resort
Tannersville
12.2012 - 06.2015
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Pennsylvania Virtual Charter School
Harrisburg, PA05-2011
Skills
- Customer service
- Customer feedback analysis
- Process improvement
- Team coaching
- Cash handling
- Inventory management
- Effective communication
- Conflict resolution
- Performance monitoring
- Employee training
- Team leadership
- Problem solving
- Staff management
- Coaching and mentoring
- Verbal and written communication
- Safety procedures
References
References available upon request.
Timeline
Bartender
The Slateford Inn
10.2024 - Current
Client Success Manager
BetterScapes
10.2021 - 11.2024
Online Personal Shopper
Weis
05.2020 - 12.2020
Customer Service Representative
Great Wolf Lodge Resort
12.2012 - 06.2015
High School Diploma -
Pennsylvania Virtual Charter School