Chelsea Matis
Butler
Summary
Detail-oriented sales professional with years of office and B2B inside sales experience. Skilled at multitasking, building and retaining relationships, customer service, problem solving, communication, and training.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Inside Sales Coordinator
We-ef Lighting
07.2021 - Current
- Managed customer inquiries and provided product information for lighting solutions.
- Coordinated sales orders between customers and production teams efficiently.
- Maintained accurate records of customer interactions in NetSuite.
- Collaborated with marketing to ensure promotional materials aligned with sales goals.
- Organized training sessions for new staff on company products and sales processes.
- Answered customers' questions about products, prices, and availability.
- Entered customer orders, created quotes, provided RGA documentation, and resolved order issues quickly and effectively.
- Educated customers on product features and technical details to highlight benefits.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Assisted purchasing/supply chain department with entering order confirmations, processing inbound shipments, improving international and domestic vendor lead times, quoting, etc.
Administrative Sales Coordinator/Inside Sales
Martin Sprocket and Gear
01.2017 - 06.2021
- Office management
- Sales and customer service
- Conflict resolution
- Communicated/collaborated with production shop and other branches regarding orders and quotes
- Managed incoming email correspondence for self and office
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Responded to customer inquiries and provided product information promptly.
- Managed customer orders and tracked shipment statuses efficiently.
Interior Design Assistant/Sales Lead (Manager)
La-Z-Boy
01.2012 - 01.2017
- Sales, customer service, retail management
- Interior design/designed rooms for clients' homes
- Ensured customer satisfaction, problem resolution
- Staged store, merchandising
Office/Marketing Manager
Aquador
01.2014
- Maintained positive customer relations and resolved any issues
- Answered all product/stock inquiries
- Sales and customer service
- Created and sent all invoices and managed Accounts Receivable (using QuickBooks)
- Created marketing materials including advertisements, brochures, and a new website
- Filled and shipped orders and managed warehouse using a forklift
Education
Certificate - Lighting Course (Design Track)
Rocky Mountain Lighting Academy-CU Boulder
Boulder, CO 05.2024 - 05.2024
Bachelor of Science Degree - Communication-Public Relations
Slippery Rock University
08.2012 - 05.2013
Associate of Arts Degree - Communications
Butler County Community College
08.2010 - 05.2012
Skills
- Inside sales/customer service
- Software proficiency: Microsoft Office, NetSuite, and Asana
- Sales order and quote processing
- Product knowledge and employee training
- Conflict resolution and problem solving
- Team collaboration
- Project coordination
- Effective communication and attention to detail
- Sales support in B2B sales and manufacturing
- Relationship building and management
- Vendor liaison
References
Available upon request
Timeline
Certificate - Lighting Course (Design Track)
Rocky Mountain Lighting Academy-CU Boulder
05.2024 - 05.2024
Inside Sales Coordinator
We-ef Lighting
07.2021 - Current
Administrative Sales Coordinator/Inside Sales
Martin Sprocket and Gear
01.2017 - 06.2021
Office/Marketing Manager
Aquador
01.2014
Bachelor of Science Degree - Communication-Public Relations
Slippery Rock University
08.2012 - 05.2013
Interior Design Assistant/Sales Lead (Manager)
La-Z-Boy
01.2012 - 01.2017
Associate of Arts Degree - Communications
Butler County Community College
08.2010 - 05.2012