Chelsey Diehl

Sheetz

03.2015 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Fostered a positive work environment and accountability among staff, resulting in higher employee morale and lower turnover rates.
Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Trained and guided team members to maintain high productivity and performance metrics.

Summary