Cherrell Sumbler
Exton
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Account Manager
Specialty RX Pharmacy
Harrisburg
02.2024 - Current
- Service and oversee the relationship with our long term care facilities and assisted living communities in the surroundings areas of Pennsylvania.
- Developed and maintained strong relationships with Administrators and Directors of Nursing at client facilities, facilitating effective communication and service delivery.
- Resolved customer complaints promptly, improving client satisfaction and retention.
- Acted as main point of contact in matters relating to client concerns and needs.
- Demonstrated understanding of client needs through active listening and engagement.
- Respond in a professional and timely manner to inquiries from client facilities.
- Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
- Created and presented comprehensive account performance reports to senior management, enhancing strategic decision-making.
- Perform audits of medication and treatment carts for survey preparation.
- Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
- Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
Quality Data Specialist
Penta Health
Exton
10.2020 - 02.2024
- Managed data entry and maintenance for patient records and clinical information systems.
- Developed reports to track healthcare metrics and performance indicators.
- Ensured compliance with healthcare regulations in data handling procedures.
- Supported audits by providing requested documentation and data analysis insights.
- Reconciled data to identify anomalies.
- Extracted, imported, and exported data into various database applications.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Created automated reports from large datasets for senior management review.
- Conducted regular maintenance activities such as backups, archiving old records, ensuring availability of data at all times.
Mammography Coordinator
Onsite Mammograpy
09.2019 - 10.2020
- Review radiologic reports, providing feedback if needed before sending to surgeon for any follow up appointments.
- Coordinating appointments and managing reports while maintaining accurate records and documentation.
- Facilitated communication between patients, radiologists, and healthcare teams.
- Streamlined workflow processes to enhance operational efficiency in the clinic.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Oasis Coder
McBee Associates
Wayne
02.2017 - 08.2019
- Accurately code and document patient assessment data, ensuring compliance with Medicare and Medicaid guidelines.
- Successfully met and exceeded coding deadlines, ensuring that patient records were up-to-date and accurate for timely reimbursement and regulatory compliance.
- Assisted in onboarding new clients from various locations across the Eastern United States, providing guidance on OASIS documentation and coding processes.
- Provided training and support to colleagues and new hires on OASIS coding procedures and best practices.
- Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
- Accurately assigned codes using software and official print copy of code book.
- Conducted code reviews to ensure adherence to coding standards and best practices.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Conducted regular quality checks and audits on patient records to maintain data accuracy and consistency.
- Collaborated with healthcare providers and administrative staff to resolve coding-related discrepancies, enhancing accuracy in patient records.
- Maintained organized patient records to facilitate efficient retrieval and review by healthcare professionals, supporting timely patient care.
- Acted as a resource for resolving coding-related challenges and discrepancies, contributing to streamlined processes and enhanced data integrity.
- Participated in coding team meetings to discuss challenges and best practices.
- Managed coding for multiple specialties, ensuring specific codes are accurately applied.
- Performed quality assurance checks on coded data.
- Educated healthcare staff on coding standards and changes in coding guidelines.
- Working on quality initiatives while managing sensitive patient information and maintaining confidentiality.
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Assigned patients to diagnosis-related groups using appropriate computer software.
Medical Records Technician
Omnicare Pharmacy
04.2012 - 02.2017
- Accurately updated patient records, ensuring that all medical information, prescriptions, and relevant data were current and complete.
- Conducted thorough reviews of patient records to identify and rectify discrepancies or missing information, maintaining the integrity and accuracy of medical records.
- Organized and maintained efficient system for storing and retrieving patient records, enhancing accessibility for healthcare providers and staff.
- Met tight deadlines for preparation and delivery of updated patient records to senior assisted living facilities, facilitating timely access to essential medical information.
- Collaborated with team to achieve record update and delivery goals, contributing to a supportive work environment.
Education
Medical Records Technician -
Omnicare Pharmacy
Medical Assisting -
Cittone Institute
Plymouth Meeting, PA 02.2004 - 03.2005
General Studies -
George Washington H. S.
Philadelphia, PA 09.1999 - 12.2003
Skills
- Account management
- Client data management
- Customer relationship management
- Client relationship building
- Client needs assessment
- CRM systems
- Analytical skills
- Critical thinking
- Attention to detail
- Effective communication skills
- Presentation and proposal skills
- Conflict resolution
- Time management
- Interpersonal relations
Certification
- Qualys - Web Application Scanning, 12/01/22
- Qualys - Vulnerability Management, 09/01/23
- Qualys - Cloud Security Assessment and Response, 09/01/23
Timeline
Account Manager
Specialty RX Pharmacy
02.2024 - Current
Quality Data Specialist
Penta Health
10.2020 - 02.2024
Mammography Coordinator
Onsite Mammograpy
09.2019 - 10.2020
Oasis Coder
McBee Associates
02.2017 - 08.2019
Medical Records Technician
Omnicare Pharmacy
04.2012 - 02.2017
Medical Assisting -
Cittone Institute
02.2004 - 03.2005
General Studies -
George Washington H. S.
09.1999 - 12.2003
Medical Records Technician -
Omnicare Pharmacy