Joseph E. Miller
Downingtown
Summary
Dynamic Intake Coordinator skilled in insurance verification, crisis intervention training, and quality assurance. Committed to enhancing patient satisfaction and streamlining processes in healthcare settings.
Overview
23
23
years of professional experience
Work History
Intake Coordinator/BHT
Haven Behavioral Hospital
West Chester, PA
01.2023 - Current
- Coordinated patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
- Managed scheduling for assessments, optimizing flow of services and reducing wait times for patients.
- Collaborated with multidisciplinary teams to facilitate seamless communication and care continuity for patients.
- Implemented electronic health record system updates, enhancing data accuracy and accessibility for clinical staff.
Intake Specialist/Licensed Mental Health Counselor
Brandywine Hospital
Coatesville, PA
01.2003 - 01.2022
- Managed patient intake processes to ensure accurate and efficient data collection.
- Coordinated with healthcare teams to streamline patient flow and improve service delivery.
- Developed training materials for new staff on intake procedures and compliance standards.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Led initiatives to reduce wait times, increasing overall patient satisfaction ratings.
- Completed intake assessment forms and filed clients' charts.
Counselor
Gaudenzia Inc
West Chester, PA
03.2007 - 02.2009
- Facilitated individual and group counseling sessions to support client recovery.
- Developed tailored treatment plans based on client assessments and goals.
- Collaborated with multidisciplinary teams to improve client outcomes and service delivery.
- Mentored junior counselors in best practices for client engagement and crisis intervention.
- Conducted intake assessments to identify needs and appropriate interventions for clients.
- Led workshops on coping strategies, emotional regulation, and life skills development.
- Advocated for clients' rights and resources within community support systems.
Coordinator of Homeless Housing Services
Northwestern Human Services
West Chester, PA
04.2006 - 06.2008
- Coordinated program activities and ensured alignment with organizational goals.
- Developed and maintained relationships with community partners to enhance service delivery.
- Managed scheduling and logistics for training sessions and workshops to improve staff capabilities.
- Streamlined communication processes between departments to foster collaboration and efficiency.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
Education
Bachelor of Science - Sociology
Cheyney University of Pennsylvania
Cheyney, PA07.1993
Skills
- Insurance verification
- Certified instructor for crisis prevention intervention training
- Handling passive non-compliance
- Multiple non-violent de-escalation techniques
- Instructor for Safe Handling of crisis situations
- Quality assurance
- CRM software
- Cross-functional collaboration
Timeline
Intake Coordinator/BHT
Haven Behavioral Hospital
01.2023 - Current
Counselor
Gaudenzia Inc
03.2007 - 02.2009
Coordinator of Homeless Housing Services
Northwestern Human Services
04.2006 - 06.2008
Intake Specialist/Licensed Mental Health Counselor
Brandywine Hospital
01.2003 - 01.2022
Bachelor of Science - Sociology
Cheyney University of Pennsylvania