Summary
Overview
Work History
Education
Skills
Timeline
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CHERRI L. CAMPBELL

LEWISBURG

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Wellspan Evangelical Community Hospital
02.2023 - Current
  • Register and schedule patients
  • Transcribe lab work and various medical equipment
  • Verify insurance and patient demographics
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Resolved customer complaints using established follow-up procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Verified patient insurance eligibility and entered patient information into system.

Patient Access Representative: Emergency room

Geisinger Medical Center
10.2019 - 02.2023
  • Registration/discharge patients
  • Health insurance verification
  • Epic
  • Trauma /stroke alert procedure
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Facilitated communication between patients and various departments and staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.

Patient companion

Geisinger Medical Center
03.2018 - 09.2019
  • Supportive care and constant observation of patient
  • Provided a safe environment and companionship
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Medical Coder

Evangelical Community Hospital
02.2014 - 06.2017
  • Coding for Sun orthopedics
  • ICD 9 and ICD 10 codes
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Scanned and uploaded medical records into electronic medical records system.
  • Followed up with medical staff regarding missing information in patient records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Researched and resolved medical record discrepancies.

Education

Certificate Medical Assistant -

Pa College of Technology
Williamsport, PA
06-2010

Skills

  • Knowledge of medical terminology
  • Electronic Scanning
  • Epic
  • Patient identity verification
  • Patient check-in
  • Payment processing
  • Appointment scheduling
  • Medical coding
  • Money handling
  • Insurance company billing
  • Patient registration
  • Data entry
  • HIPAA compliance

Timeline

Patient Access Representative

Wellspan Evangelical Community Hospital
02.2023 - Current

Patient Access Representative: Emergency room

Geisinger Medical Center
10.2019 - 02.2023

Patient companion

Geisinger Medical Center
03.2018 - 09.2019

Medical Coder

Evangelical Community Hospital
02.2014 - 06.2017

Certificate Medical Assistant -

Pa College of Technology

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CHERRI L. CAMPBELL