CHERRI L. CAMPBELL
LEWISBURG
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Wellspan Evangelical Community Hospital
02.2023 - Current
- Register and schedule patients
- Transcribe lab work and various medical equipment
- Verify insurance and patient demographics
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative: Emergency room
Geisinger Medical Center
10.2019 - 02.2023
- Registration/discharge patients
- Health insurance verification
- Epic
- Trauma /stroke alert procedure
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Patient companion
Geisinger Medical Center
03.2018 - 09.2019
- Supportive care and constant observation of patient
- Provided a safe environment and companionship
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Medical Coder
Evangelical Community Hospital
02.2014 - 06.2017
- Coding for Sun orthopedics
- ICD 9 and ICD 10 codes
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Researched and resolved medical record discrepancies.
Education
Certificate Medical Assistant -
Pa College of Technology
Williamsport, PA06-2010
Skills
- Knowledge of medical terminology
- Electronic Scanning
- Epic
- Patient identity verification
- Patient check-in
- Payment processing
- Appointment scheduling
- Medical coding
- Money handling
- Insurance company billing
- Patient registration
- Data entry
- HIPAA compliance
Timeline
Patient Access Representative
Wellspan Evangelical Community Hospital
02.2023 - Current
Patient Access Representative: Emergency room
Geisinger Medical Center
10.2019 - 02.2023
Patient companion
Geisinger Medical Center
03.2018 - 09.2019
Medical Coder
Evangelical Community Hospital
02.2014 - 06.2017
Certificate Medical Assistant -
Pa College of Technology
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