Cheryl Helsley
Morrisville
Summary
Dynamic customer service professional with extensive experience at Wawa Food Markets, excelling in conflict resolution and transaction processing. Proven track record of enhancing customer satisfaction through effective communication and relationship building. Skilled in analyzing customer feedback to drive service improvements and promote loyalty programs, ensuring a memorable shopping experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wawa Food Markets
Levittown
04.2022 - 06.2025
- Processed transactions accurately and efficiently at the checkout.
- Maintained cleanliness and organization in assigned areas of the store.
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints with empathy and professionalism.
- Educated customers about promotions and loyalty programs available in-store.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Redner's Warehouse Markets
Langhorne
03.2020 - 03.2022
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately and efficiently at the checkout.
- Maintained cleanliness and organization in assigned areas of the store.
- Resolved customer complaints with empathy and professionalism.
- Collaborated with team members to enhance customer service experience.
- Educated customers about promotions and loyalty programs available in-store.
- Handled returns and exchanges per company policy effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Cashier
ShopRite
Fairless Hills
06.2019 - 01.2020
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and gift card transactions accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Manager
Gabes, Gabriel Brothers
Fairless Hills
03.2016 - 06.2018
- Supervised daily operations to ensure exceptional customer service standards.
- Trained and mentored staff to enhance team performance and service delivery.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored inventory levels and coordinated restocking procedures effectively.
- Developed and implemented service protocols for consistent customer experiences.
- Analyzed customer feedback to identify areas for service improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA06-1990
Skills
- Product knowledge
- Transaction processing
- Customer feedback analysis
- Conflict resolution
- Customer relationship management
- Effective communication
- Team collaboration
- Promotions education
- Problem solving
- Time management
- Stress management
- Relationship building
- Decision making
Affiliations
- Excellent people skills
- Quick to resolve problems
- Communicate well
- Time management
- Fast learner
Accomplishments
- Years of service awards
- Life member in the fire service
Certification
- CPR certified and First Aide
Languages
English
Professional
Timeline
Customer Service Representative
Wawa Food Markets
04.2022 - 06.2025
Customer Service Representative
Redner's Warehouse Markets
03.2020 - 03.2022
Cashier
ShopRite
06.2019 - 01.2020
Customer Service Manager
Gabes, Gabriel Brothers
03.2016 - 06.2018
High School Diploma -
Pennsbury High School
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