Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHERYL KRAMER

Pittsburgh,PA

Summary

Experienced with managing surgical schedules and coordinating with multiple physicians to ensure timely and efficient patient care. Utilizes strong organizational skills with attention to detail to handle complex scheduling demands and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency. Known for strong team collaboration and flexibility in adapting to changing needs.


Overview

23
23
years of professional experience

Work History

HEALTH MANAGEMENT COORDINATOR

WEST PENN OB/GYN ASSOCIATES
07.2023 - Current
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
  • Assisted with medical coding and billing tasks.

Practice Supervisor

Jefferson Women's Health
PITTSBURGH, Pennsylvania
06.2017 - 01.2023
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Provide excellent customer service to patients with scheduling, billing and inquiries.
  • Assist physicians with exams, procedures, and phlebotomy.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Medical Assistant/Back Office Supervisor

Midlife Women's Associates
06.2014 - 06.2017
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Prepared schedule for back-office tasks and employees' daily functions.
  • Supervised processing of orders, order tracking and delivery of goods.
  • Maintained daily updated calendars to assist management team in scheduling associates and external customers for meetings.
  • Greet and interview patients, obtain vital signs, assist physicians with exams and procedures.
  • Patient scheduling, with excellent customer service with billing issues, and other inquiries.

Medical Assistant/Physician Scribe

Preferred Primary Care Physicians
03.2012 - 06.2014
  • Skillfully supported physicians during basic and invasive medical procedures.
  • Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits. Added orders for referrals and testing.
  • Performed therapeutic procedures such as injections, immunizations and infection management.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out therapeutic interventions such as Phlebotomy and EKG to address acute issues.

Clinical Supervisor

Pediatric Alliance
04.2009 - 03.2012
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Facilitate hiring of qualified Medical Assistants personnel by interview applicants and making recommendations for employment.
  • Monitored, analyzed and corrected staff performance and worked with manager to raise standards of practice.
  • Lead and directed team of 10 clinical personnel and support staff.
  • Maintained compliance with Vaccine standards.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.

Medical Assistant

Greater Pittsburgh Ob/Gyn
04.2002 - 08.2008
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Education

Certified Clinical Medical Assistant -

Western Pennsylvania School of Health Technology
Pittsburgh, Pennsylvania
04.1985

Skills

  • Efficient procedure scheduling
  • Patient management
  • Verification of insurance coverage
  • Proficient schedule organization
  • Patient education
  • HIPAA regulations knowledge

Timeline

HEALTH MANAGEMENT COORDINATOR

WEST PENN OB/GYN ASSOCIATES
07.2023 - Current

Practice Supervisor

Jefferson Women's Health
06.2017 - 01.2023

Medical Assistant/Back Office Supervisor

Midlife Women's Associates
06.2014 - 06.2017

Medical Assistant/Physician Scribe

Preferred Primary Care Physicians
03.2012 - 06.2014

Clinical Supervisor

Pediatric Alliance
04.2009 - 03.2012

Medical Assistant

Greater Pittsburgh Ob/Gyn
04.2002 - 08.2008

Certified Clinical Medical Assistant -

Western Pennsylvania School of Health Technology
CHERYL KRAMER