Cheryl Laubenstein

Harveys Lake,PA

Summary

Dynamic Sales Analyst with proven expertise at Interstate Window & Door, adept at leveraging Microsoft Excel for insightful reporting and forecasting. Skilled in relationship building and customer service, I enhance sales performance through effective tracking and help with pricing strategies, driving customer satisfaction and operational efficiency.

Overview

years of professional experience

Work History

Customer Service Representative/Sales Analyst

Interstate Window & Door

07.2011 - Current

Run Daily and Monthly Reports for Management and Sales Team.
Support sales team by creating effective tracking reports for monitoring customer progress.
Maintain customer pricing within our Fenevision Software.
Responded to customer requests for products, services, and company information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Lake Lehman High School

Lehman, PA

06-1991

Skills

Customer service
Relationship building
Microsoft Excel
Pricing strategy
Data entry

Sales experience
Reporting skills
Processing payments
Multitasking
Adaptability

Timeline

Customer Service Representative/Sales Analyst

Interstate Window & Door

07.2011 - Current

High School Diploma -

Lake Lehman High School

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