Cheryl Monson
Philadelphia,PA
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Coordinator
Carebridge Academy
08.2023 - Current
- Planned and coordinated educational events and activities such as Orientation and Graduation.
- Supported admissions process through application review and student registration.
- Prepared course schedules and managed classroom staffing requirements for enrollment up to 12 students.
- Answered phones and maintained student records for education department.
- Improved overall program quality by conducting thorough evaluations of teacher performance and providing targeted feedback for improvement.
- Collaborated with teachers to develop and refine lesson plans, ensuring alignment with state standards and educational best practices.
- Ensured compliance with federal, state, and district regulations governing education programs through diligent record-keeping and reporting procedures.
- Streamlined administrative processes for improved efficiency, allowing more time for curriculum development and student support.
- Led curriculum review and revision processes to ensure that instructional materials remained up-to-date with current research and best practices in teaching methods.
Customer Service Representative
Allstate Insurance
07.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Patient Service Representative
FastMed Urgent Care
09.2018 - 06.2021
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Maintained well-organized front desk, contributing to welcoming environment for patients and visitors.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
Activities Coordinator
Sweetwood Independent Living
04.2016 - 08.2018
- Implemented activity programs as planned and assigned to meet the functional levels, needs, and interests of residents
- Coordinate entertainment, theme socials, and outings
- Promote and encouraged residents to participate in activities
- Prepared and carried out all activities as schedule residents on field trips
- Perform reception duties on daily basis
- Promoted quality of life through daily scheduled activities designed for residents
- Assist residents to and from various daily activities
- Complete Activity Assessments for incoming residents
- Create activities for monthly calendar, daily activities, and programs
- Organized, lead and promoted interest in recreational activities such as arts, crafts, sports, games, and hobbies.
Office Manager
HairRoot Non Surgical Hair Replacement Spa
05.2011 - 02.2016
- Answer, screen and direct incoming calls
- Register new patients and schedule patient consultations / appointments
- Maintain and manage patient records
- Prepare and distribute billing statements and claims for insurance
- Maintain calendars and schedules for Dr
- Order and maintain office supplies
- Ensure pleasant customer service atmosphere.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Skills
- Medical Scheduling
- Medical Office Experience
- Front desk
- Medical receptionist
- Office Administration
- Proactive mindset
- Strategic Planning
- Program Management
- Eligibility Determination
Certification
Property and Casualty License
Assessments
- Administrative assistant/receptionist, Proficient, 10/01/21, Using basic scheduling and organizational skills in an office setting
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Cleaner fit, Proficient, 10/01/21, Measures the traits that are important for successful cleaners
- Customer service, Proficient, 05/01/21, Identifying and resolving common customer issues
Personal Information
Title: Customer service administrator
Timeline
Program Coordinator
Carebridge Academy
08.2023 - Current
Customer Service Representative
Allstate Insurance
07.2021 - 03.2023
Patient Service Representative
FastMed Urgent Care
09.2018 - 06.2021
Activities Coordinator
Sweetwood Independent Living
04.2016 - 08.2018
Office Manager
HairRoot Non Surgical Hair Replacement Spa
05.2011 - 02.2016
Property and Casualty License
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