Cheryl Persing
West Chester
Summary
Dynamic professional with a proven track record at Paychex, Inc., excelling in revenue forecasting and Salesforce management. Recognized for exceptional customer service and attention to detail, I fostered a collaborative environment that enhanced team performance and client satisfaction. Committed to achieving accuracy and efficiency in all financial processes.
Overview
26
26
years of professional experience
Work History
Part Time Sales Associate/Supervisor
DSW, INC
08.2015 - Current
- Provide excellent customer service
- Ensure proper recovery of store
- Process online orders
- Balance registers/prepare daily deposit
- Prepare weekly revenue forecast
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
District Sales Assistant
Paychex, Inc
09.2007 - Current
- Maintain Salesforce opportunities, start dates, status
- Audit sales as they bill for revenue accuracy in Salesforce
- Ensure Internal Referrals are submitted timely and accurately
- Month End auditing to ensure 97% accurate forecasting
- Review commission reports for accuracy, submit cases for any discrepancies
- Three month review of all sales for any changes in billing/revenue
- Review negative sales for accuracy and impact on revenue
Accounts Receivable and Billing Clerk
Paychex, Inc
03.2000 - 09.2007
- Maintained accounts receivable aging on specified client base
- Processed and recorded customer payments
- Research and resolve billing discrepancies with clients
- Review credit adjustments and discounts for accuracy and post to clients' accounts
- Record/maintain clients' bank account information for electronic payment
- Report branch revenue to the management and regional office on a weekly basis
- Miscellaneous duties as assigned
Education
Associate of Arts - General Studies
Montgomery County Community College
Blue Bell, PA12-1994
Skills
- Revenue forecasting
- Salesforce
- Exceptional multi-tasker
- Customer service oriented
- Verbal and written communication
- Attention to detail
Timeline
Part Time Sales Associate/Supervisor
DSW, INC
08.2015 - Current
District Sales Assistant
Paychex, Inc
09.2007 - Current
Accounts Receivable and Billing Clerk
Paychex, Inc
03.2000 - 09.2007
Associate of Arts - General Studies
Montgomery County Community College