CHETHNATH RAI RAMESSUR
Pamplemousses,PA
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Cabin Steward
CMI LEISURE
04.2017 - 10.2023
- Worked on a variety of water vessels including cruise ships, expedition ships, and yachts.
- Accumulated more than 15 years of professional expertise within the hotel industry.
- Performed duties as Cabin Steward and Room Attendant.
- Good communication skills and provide clear guidelines and direction to subordinates. Ability to bend, stoop, climb upstairs, walk continuously and pull heavy objects.
- Flexible with attention to details.
- Computer software knowledge to include MS Word, Excel and PowerPoint.
- Follow all the procedures and standard of the organization.
- Ability to plan work load and help colleagues.
- Strong written and verbal communication skills.
- Fluent in English, French, and Creole for written and verbal communication.
- Problem solving.
- Excellent interpersonal and customer service skills.
- Ability to guide and motivate people at all levels.
- Basic computer operating skills.
- Attention to details.
- Well groomed.
- Punctual and ideas sharing.
- Folded laundry items such as sheets and towels according to established standards.
- Provided guests with information about local attractions and services using a variety of resources.
- Interacted with guests throughout their stay, demonstrating exceptional customer service skills.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Ensured adequate supply of guest room amenities including soap, shampoo, writing materials, and towels.
- Ensured that all appliances were in proper working order by testing them regularly.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Ensured guest comfort and satisfaction by changing bed linens and restocking bathroom supplies to meet hotel expectations.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Delivered extra linens, paper products and toiletries to guests.
- Replenished each guest room with water glasses, toiletries and paper products.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Organized supplies for use based on expected customer needs.
- Cleaned and returned vacant rooms to occupant-ready status.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Inspected furniture for damage or stains in between guest stays.
- Waxed and polished wood furnishings to restore faded appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Cabin Steward
Pullmantur cruises
10.2012 - 09.2016
- Assisted in the provision of cabin services to guests, ensuring that their needs were met promptly and efficiently.
- Maintained cleanliness in all guest cabins, including vacuuming, dusting, polishing surfaces, changing bed linens and towels.
- Provided a high standard of hospitality service to passengers throughout the voyage.
- Checked cabins for maintenance issues and reported them to the relevant department.
- Ensured that all safety regulations were followed at all times when providing cabin services.
- Organized and stocked supplies for passenger cabins before each voyage.
- Inspected cabins regularly to ensure they are kept up to standards.
- Greeted passengers on board and showed them to their allocated cabins.
- Assisted with the storage of luggage in guest cabins as required.
- Carried out end-of-voyage cleaning duties such as deep cleaning carpets and furniture.
- Replenished amenities in guest cabins according to company standards.
- Responded promptly to requests from passengers regarding additional items or services needed during their stay onboard the vessel.
- Assisted with organizing entertainment activities for passengers during cruises.
- Monitored inventory levels of cabin supplies and ensured sufficient stock was available at all times.
- Coordinated with other departments to ensure smooth running of cabin operations.
- Ensured security protocols were adhered while entering or exiting guest cabins.
- Interacted courteously with passengers at all times, providing exemplary customer service.
- Maintained cleanliness of public areas throughout the ship.
- Provided exceptional customer service to guests staying in the staterooms.
- Provided assistance with luggage handling upon request from guests.
- Performed daily inspections of assigned staterooms to ensure standards are met.
- Worked closely with management to resolve complaints from unsatisfied customers promptly and professionally.
- Ensured rooms were properly cleaned, vacuumed and stocked with amenities.
- Communicated effectively with team members to ensure tasks are completed in a timely manner.
- Trained new staff members on proper cleaning techniques and safety protocols.
- Replenished linens, towels and other supplies as needed.
- Demonstrated knowledge of emergency procedures during drills and actual emergencies.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Answered turn-down service and delivered extra toiletries and purchases from local stores to clientele.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Delivered extra linens, paper products and toiletries to guests.
- Managed linen cart by keeping neat and organized.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Replenished each guest room with water glasses, toiletries and paper products.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Cleaned and returned vacant rooms to occupant-ready status.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Swept and damp-mopped private stairways and hallways.
- Inspected furniture for damage or stains in between guest stays.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Organized supplies for use based on expected customer needs.
- Communicated with maintenance team on damages to repair.
Housekeeping Room Attendant
The OBEROI MAURITIUS
Balaclava
08.2010 - 01.2012
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Ensured that all appliances were in proper working order by testing them regularly.
- Folded laundry items such as sheets and towels according to established standards.
- Provided guests with information about local attractions and services using a variety of resources.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
Room Attendant
The Intercontinental Mauritius
Balaclava
10.2009 - 08.2010
- Folded laundry items such as sheets and towels according to established standards.
- Provided guests with information about local attractions and services using a variety of resources.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Ensured that all appliances were in proper working order by testing them regularly.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Waxed and polished wood furnishings to restore faded appearance.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Sorted and counted linens and organized in storage areas.
Cook's Assistant
Veranda PAUL ET VIRGINIE
Grand Gaube
04.2009 - 10.2009
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Stocked kitchen with necessary supplies such as food items, utensils, and equipment.
- Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
- Heated prepared foods in ovens or on grills according to recipes or instructions.
- Carried out basic cooking duties such as reducing sauces and parboiling food.
- Observed and tested foods to determine if they have been cooked sufficiently.
- Measured ingredients required for specific food items being prepared.
- Maintained inventory of stock and placed orders when there is a shortage of supplies.
- Monitored quality control of all dishes served to ensure customer satisfaction.
- Used manual or electric appliances to clean, peel, slice and trim food.
- Carried food supplies, equipment and utensils to and from storage and work areas.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
Restaurant Waiter
Ocean villa
Pointe Aux Canonniers
01.2008 - 03.2009
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Reviewed daily specials, menu changes and service specifications.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
NC 4 Housekeeping -
EHSGD
08-2012
NTC 3 HOUSEKEEPING -
EHSGD
08-2010
School Certificate -
PROFESSOR HASSAN RAFFA SSS
01-2007
Skills
- Security awareness
- Emergency Procedures
- Complaint Handling
- Professional Appearance
- Basic repair skills
- Menu knowledge
- Guest Relations
- Maintenance knowledge
- Cleanliness standards
- Fire Safety Knowledge
- Initiative-taking
- Guest privacy
- Laundry skills
- Emergency Response
- First Aid
- Emergency Care
- Schedule Management
- Equipment Oversight
- Safety Procedures
- Company policy adherence
- Cleanliness and sanitation
- Strong Work Ethic
- Company culture and values
- Training and coaching
- Guest Services
- Passenger Assistance
- Verbal and written communication
- Public interaction
- Crew Coordination
- Relationship Management
- Inventory supplies
- Special Needs Assistance
- Problem-Solving
- Passenger Interaction
- Passenger Needs Assessment
- Team building
- Written Communication
- Detail Oriented
- Analytical Thinking
- Adaptability and Flexibility
- Workload Management
- Problem-solving abilities
- Team Collaboration
- Goal Setting
- Reliability
- Data Entry
- Negotiation Tactics
- Creative Thinking
- Interpersonal Communication
- Team Leadership
- Problem-solving aptitude
- Continuous Improvement
- Active Listening
- Teamwork and Collaboration
- Time Management
Timeline
Cabin Steward
CMI LEISURE
04.2017 - 10.2023
Cabin Steward
Pullmantur cruises
10.2012 - 09.2016
Housekeeping Room Attendant
The OBEROI MAURITIUS
08.2010 - 01.2012
Room Attendant
The Intercontinental Mauritius
10.2009 - 08.2010
Cook's Assistant
Veranda PAUL ET VIRGINIE
04.2009 - 10.2009
Restaurant Waiter
Ocean villa
01.2008 - 03.2009
NC 4 Housekeeping -
EHSGD
NTC 3 HOUSEKEEPING -
EHSGD
School Certificate -
PROFESSOR HASSAN RAFFA SSS
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