Chevonne Samuels
Philadelphia
Summary
Dynamic Front Desk Agent with proven expertise at The Logan Philadelphia, Curio Collection by Hilton. Excelled in delivering exceptional customer service and resolving conflicts, enhancing guest satisfaction. Skilled in data entry and payment processing, I consistently exceeded service expectations while managing a multi-line phone system efficiently.
Overview
1
1
year of professional experience
Work History
Front Desk Agent/Telephone Operator
The Logan Philadelphia, Curio Collection by Hilton
Philadelphia
09.2024 - Current
- Greeted guests warmly, establishing professional first impressions.
- Managed check-in and check-out processes with precision.
- Resolved customer complaints promptly to sustain high satisfaction levels.
- Provided comprehensive information on hotel amenities and local attractions.
- Accurately entered guest information into the system for secure record-keeping.
- Processed payments efficiently, ensuring accuracy of charges during transactions.
- Assisted guests with special requests, exceeding service expectations.
- Operated a multi-line phone system to effectively manage incoming calls.
Education
Certificate in Hospitality Skills - Hospitality
Western Hospitality Institute
Jamaica08-2012
High School Diploma -
Happy Grove High School
Jamaica07-2011
Skills
- Customer service and support
- Front desk operations
- Data entry and management
- Conflict resolution strategies
- Time management skills
- Problem solving techniques
- Attention to detail
- Effective communication skills
- Team collaboration
- Multi-line phone operation
- Payment processing
Timeline
Front Desk Agent/Telephone Operator
The Logan Philadelphia, Curio Collection by Hilton
09.2024 - Current
Certificate in Hospitality Skills - Hospitality
Western Hospitality Institute
High School Diploma -
Happy Grove High School