Cheyenne Duffield
Hadley
Summary
Dynamic and results-driven Sales Associate with a proven track record at Nike Factory Store, excelling in customer service and relationship building. Skilled in cash handling and problem-solving, I consistently enhanced customer satisfaction and contributed to increased sales revenue through effective teamwork and exceptional service. Reliable and adaptable, I thrive in fast-paced environments. I catch on to new things very quickly and ask appropriate questions
Overview
7
7
years of professional experience
Work History
Sales Associate
Nike Factory Store
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Barista
Pampered Palette
01.2022 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Auntie Anne's Pretzels
11.2017 - 08.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked in helping train other employees in the onboarding process
- Had my own key to close and open the store by myself
Education
Mercer Area High School
Mercer, PABachelors - English Literature
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Conflict resolution
Timeline
Barista
Pampered Palette
01.2022 - 04.2022
Sales Associate
Nike Factory Store
09.2021 - Current
Sales Associate
Auntie Anne's Pretzels
11.2017 - 08.2021
Mercer Area High School
Bachelors - English Literature
Slippery Rock University of Pennsylvania
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