Cheyenne Fink
Altoona
Summary
Adaptable professional with a strong background in property management and customer service. Known for effective conflict resolution and tenant engagement, contributing to improved property conditions and enhanced community interaction.
Overview
13
13
years of professional experience
Work History
Property Manager
Graystone Court Villas
Altoona, PA
05.2015 - Current
- Managed daily operations of residential properties, ensuring tenant satisfaction and property upkeep.
- Coordinated maintenance requests, resolving issues promptly to maintain high standards of living conditions.
- Developed and enforced lease agreements, ensuring compliance with local regulations and policies.
- Conducted regular property inspections, identifying areas for improvement and implementing corrective actions as needed.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Led development and implementation of diverse recreational programs enhancing community engagement.
- Coordinated scheduling and logistics for events, ensuring seamless execution and participant satisfaction.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
- Created and distributed monthly life enrichment calendar and newsletter to enhance community engagement.
- Managed monthly rent collection and generated invoices as required.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Cafe Manager
Barnes and Noble
State College, PA
01.2013 - 05.2015
- Supervised daily café operations, ensuring high standards of service and product quality.
- Trained and mentored staff, enhancing team performance and customer engagement.
- Developed and implemented promotional strategies to increase café traffic and sales.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Collaborated with bookshop management to align café offerings with store events and themes.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Conducted regular staff meetings to communicate goals, updates, and operational improvements.
- Analyzed sales data to identify trends and drive menu enhancements based on customer preferences.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
Education
High School Diploma -
Altoona Area High School
Altoona, PASkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Adaptable
- Business administration
- Skilled multi-tasker
- Decision-making
- Microsoft office
Timeline
Property Manager
Graystone Court Villas
05.2015 - Current
Cafe Manager
Barnes and Noble
01.2013 - 05.2015
High School Diploma -
Altoona Area High School