Cheyenne Herring-Felton
Lancaster
Summary
Compassionate and organized patient access specialist with strong skills in verbal and written communication. Proven track record in managing patient registrations and insurance verifications, contributing to efficient healthcare operations.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
UPMC
Lititz, PA
06.2025 - Current
- Assisted patients with registration and insurance verification processes.
- Managed incoming calls efficiently, addressing inquiries and scheduling appointments.
- Collaborated with clinical staff to ensure seamless patient flow and service delivery.
- Utilized electronic health record systems to maintain accurate patient information.
- Adapted quickly to changes in procedural guidelines and policy updates within the department.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Medical Transportation Reservationist
Modivcare
Valley Stream, NY
06.2022 - 10.2024
- Coordinated transportation bookings for clients, ensuring accurate and timely service delivery.
- Managed scheduling conflicts by assessing client needs and adjusting reservations accordingly.
- Streamlined reservation processes, enhancing efficiency and reducing wait times for clients.
- Collaborated with healthcare providers to verify patient transport requirements and confirm appointments.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Streamlined reservation processes for increased accuracy and reduced errors.
Medical Assistant/Medical Office Support Specialist
Ear Nose & Throat Associates of Nassau County
East Meadow, NY
01.2020 - 11.2023
- Assisted physicians with patient examinations and procedures, ensuring optimal patient care.
- Coordinated patient scheduling, enhancing appointment efficiency and reducing wait times.
- Implemented electronic health record (EHR) systems, improving documentation accuracy and accessibility.
- Educated patients on treatment plans and post-operative care to promote recovery and compliance.
- Monitored inventory levels of medical supplies, streamlining procurement processes to prevent shortages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Office Assistant
Franklin Medical Rehab
Franklin Square, NY
02.2017 - 05.2019
- Supported front desk operations by handling patient inquiries and managing phone communications.
- Implemented office procedures that enhanced patient intake efficiency and reduced administrative burdens.
- Trained new staff on office protocols and software systems to ensure consistent service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
High School Diploma -
Malverne HS
Malverne, NYMedical Assistant -
Hunter Business School
Levittown, NYSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Conflict resolution
- Information collection
- Verbal and written communication
- Data entry
- Electronic health records
- Attention to detail
- Patient documentation
- Administrative and office support
- Clerical and filing support
Timeline
Patient Access Representative
UPMC
06.2025 - Current
Medical Transportation Reservationist
Modivcare
06.2022 - 10.2024
Medical Assistant/Medical Office Support Specialist
Ear Nose & Throat Associates of Nassau County
01.2020 - 11.2023
Medical Office Assistant
Franklin Medical Rehab
02.2017 - 05.2019
High School Diploma -
Malverne HS
Medical Assistant -
Hunter Business School