Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Singosky

California

Summary

Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery. Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.


Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Experienced with training program development and team management. Utilizes effective communication and leadership to inspire team success. Knowledge of operational processes and performance optimization.

Overview

4
4
years of professional experience

Work History

Universal Banker

Community Bank
06.2024 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Banker

Citizens Bank
03.2023 - 06.2024
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Teller

Citizens Bank
03.2021 - 03.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

California Area Senior High School
Coal Center, PA

GED -

Career Link
Donora, PA

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Operational efficiency
  • Relationship building
  • Cash handling and management
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Leadership training experience
  • Goal setting
  • Customer relationship management (CRM)

Timeline

Universal Banker

Community Bank
06.2024 - Current

Banker

Citizens Bank
03.2023 - 06.2024

Teller

Citizens Bank
03.2021 - 03.2023

California Area Senior High School

GED -

Career Link
Cheyenne Singosky