Cheyenne Thames
Mount Wolf
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Banquet Captain
Heritage Hills
03.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Interpreted instructions to schedule and set up events to client specifications.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and safe work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Assistant Manager
Wyndridge Farms
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Lead Trainer
Panera Bread
09.2016 - 02.2019
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Developed and executed performance management programs to increase employee engagement and productivity.
Education
Bachelor of Science - Biology
York College of Pennsylvania
York, PA05.2024
High School Diploma -
York Country Day School
York, PA06.2019
Skills
- Storage Organization
- Preventive Maintenance
- Guest Experience Management
- Staff Supervision
- Client Relationships
- Critical Thinking
- Teamwork and Collaboration
- Staff Training
- Active Listening
- Quality Assurance
- Calm and Pleasant Demeanor
Timeline
Banquet Captain
Heritage Hills
03.2023 - Current
Assistant Manager
Wyndridge Farms
08.2020 - Current
Team Lead Trainer
Panera Bread
09.2016 - 02.2019
Bachelor of Science - Biology
York College of Pennsylvania
High School Diploma -
York Country Day School
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