Chichi Spruel
Collegeville
Summary
Experienced Property Manager with over 5 years of expertise in managing residential/commercial properties, leasing administration, and tenant relations. Proven ability to streamline operations, ensure compliance with housing regulations, and enhance tenant satisfaction. Skilled at coordinating leasing activities, overseeing maintenance, and maintaining accurate records while fostering strong community relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Property Manager
Core Property Management
06.2023 - Current
- Coordinate leasing office administrative activities including new resident applications, lease agreements, and resident inquiries.
- Facilitate property showings with prospective tenants, assessing compatibility with community culture and standards.
- Address tenant questions, concerns, and complaints in a timely and empathetic manner to enhance satisfaction within lease boundaries.
- Partner with the Superintendent and vendors to ensure all property maintenance is completed accurately and on schedule.
- Prepare lease documentation, verify move-in/move-out processes, and coordinate facilities management.
- Review prospective tenants’ financial documents and credit bureau reports to verify rental and financial history.
- Track, approve, and process tenant leases, ensuring all paperwork is complete prior to move-in.
- Represent the company in landlord-tenant complaint hearings, ensuring compliance with housing regulations.
- Maintain accurate tenant data in company databases and ensure proper record-keeping.
- Monitor occupancy rates and generate leasing performance reports.
- Oversee marketing campaigns for vacant properties, ensuring all media outlets remain current.
- Stay updated on HUD, housing authority regulations, and local housing laws to ensure compliance in leasing practices.
Area Property Manager
Cheri Investment Services
03.2020 - 05.2023
- Managed property operations including tenant relations, rent collections, lease renewals, and maintenance projects.
- Evaluated and adjusted rental pricing strategies to maintain competitiveness in the local market.
- Conducted property tours for prospective tenants and secured lease agreements.
- Oversaw construction and maintenance projects, ensuring timely completion and communication of delays.
- Prepared lease documentation and renewal contracts while maintaining accurate digital and hardcopy records.
- Followed up on delinquent accounts and coordinated collection activities in compliance with landlord-tenant statutes.
- Supported contractors and vendors through subcontract agreements for building services.
- Ensured adherence to property management policies, housing regulations, and compliance standards.
Renewals Account Manager
VMware
04.2016 - 12.2019
- Negotiated high-dollar contracts with extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
- Negotiated renewals and complex contracts, ensuring compliance and retention.
- Partnered with customers and internal teams to resolve concerns and enhance satisfaction.
- Maintained client portfolio and ensured timely contract renewals before expiration.
- Built strong client relationships and identified opportunities for account growth.
Education
Business Administration
University of East London
London, United KingdomSkills
- Property & Lease Management
- Tenant Relations & Conflict Resolution
- Leasing Administration & Documentation
- HUD & Housing Authority Compliance
- Rent Collection & Delinquency Management
- Occupancy & Performance Reporting
- Marketing & Vacancy Management
- Facilities & Maintenance Coordination
- Database Management & Record Keeping
- Strategic Communication & Negotiation
Certification
Professional Scrum Master
Real Estate License
Timeline
Area Property Manager
Core Property Management
06.2023 - Current
Area Property Manager
Cheri Investment Services
03.2020 - 05.2023
Renewals Account Manager
VMware
04.2016 - 12.2019
Business Administration
University of East London
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