Chimebuka Chinatu
Harrisburg,PA
Summary
Developed critical technical skills in fast-paced IT environment, focusing on system stability and user support. Demonstrated ability to troubleshoot and resolve complex issues, ensuring minimal downtime and high user satisfaction. Seeking to transition into new field, leveraging technical expertise and problem-solving capabilities.
Overview
3
3
years of professional experience
Work History
System Support Specialist
CommunityAid
04.2024 - Current
- Upheld excellent relationships with on-site users by quickly handling diverse problems.
- Monitored performance metrics and identified areas for improvement in customer satisfaction rates.
- Documented troubleshooting procedures and updated system records in detail.
- Protected system information by correctly managing users and access profiles.
- Assessed customer issues and resolved technical problems related to hardware, software, and network connections.
- Served as liaison between customers and product development teams for bug reporting and feature requests.
- Performed routine maintenance on organization systems to prevent potential issues from arising.
Infrastructure Analyst/Support Technician
Pomeroy
05.2022 - 04.2024
- Provide remote troubleshooting and support for user network and VPN issues, enhancing user experience and minimizing downtime.
- Image Windows OS with requisite software to meet users' business requirements
- Transfer data from end-of-life assets to new equipment, ensuring data integrity and security
- Conduct onboarding sessions for new hires, introducing essential tools and software, and fostering positive initial interactions.
- Document and maintain logs of events and problem resolutions, ensuring accurate tracking of issues and solutions
- Collaborate with team members to resolve complex technical issues, consistently achieving high customer satisfaction.
Warehouse Worker
TE Conectivity
06.2021 - 01.2022
- Utilized SAP system for order processing and shipment completion
- Contributed to team objectives by efficiently fulfilling supply orders and supporting warehouse operations.
- Prepared orders quickly, pulling and packing products for quick shipment.
- Worked for extended periods of time in uncomfortable conditions.
Education
High School Diploma -
Central Dauphin East High School
Harrisburg, PA06.2016
Skills
- Software configuration
- IT security protocols
- System diagnostics
- Application support
- Analytical and Critical Thinking
- Microsoft Office
- Customer Relationship Management (CRM)
- Communication and Active Listening
- Problem Solving
- User Training and Onboarding
- Project Planning
- Teamwork and Collaboration
Timeline
System Support Specialist
CommunityAid
04.2024 - Current
Infrastructure Analyst/Support Technician
Pomeroy
05.2022 - 04.2024
Warehouse Worker
TE Conectivity
06.2021 - 01.2022
High School Diploma -
Central Dauphin East High School
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