Chloe Barkman
New Holland
Summary
I am highly experienced in guest services. Pleasant personality coupled with experience in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
39 Chiropractic & Rehabilitation
Millersburg
10.2024 - 10.2025
- My role at 39 Chiropractic involved answering phone calls and scheduling appointments, checking people in and out of our office, managing daily stats and communicating with hospitals for orders and scans needed. I interacted with patients as well as walked them to their rooms and took vitals, verified insurances and personal information. I really loved the customer service part of it - love to serve and build relationships with people I see from day to day.
- Greeted patients warmly and managed front desk operations efficiently.
- Collected patient information and updated records accurately in the system.
- Coordinated with healthcare providers to ensure smooth patient flow throughout visits.
- Prepared treatment rooms and ensured a clean, welcoming environment for patients.
- Processed insurance claims and verified patient eligibility for services diligently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
Barista
The Red Mug Coffee Co
Mount Hope
10.2020 - 10.2024
- Served high-quality beverages and snacks to customers in a fast-paced environment.
- Maintained cleanliness and organization of work area and equipment throughout shifts.
- Assisted in training new baristas on beverage preparation and customer service skills.
- Operated espresso machines and brewing equipment to create specialty coffee drinks.
- Engaged with customers to provide exceptional service and build lasting relationships.
- Managed inventory by restocking supplies and reporting low stock levels to management.
- Collaborated with team members to optimize workflow during busy periods.
- Processed transactions accurately using point-of-sale system for customer purchases.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Education
Homeschool
Skills
- Customer service
- Communication skills
- Team collaboration
- Payment processing
- Workflow optimization
- Attention to detail
- Relationship building
- Time management
- Hospitality services
- Client communication
- Sensitive information handling
- Conflict management
- Listening skills
- Latte art (3 years experience)
- Creativity
Languages
Thai
Professional
Dutch
Limited
Affiliations
- I love homemaking so I’m often cooking, crafting, and tending to my plants. I never get tired of a good day of thrifting with a coffee in hand :) I have many nieces and nephews I love to spoil. I also love animals and enjoy pet sitting on the side.
Timeline
Front Desk Receptionist
39 Chiropractic & Rehabilitation
10.2024 - 10.2025
Barista
The Red Mug Coffee Co
10.2020 - 10.2024
Homeschool