Chloe Raulerson
Towanda,PA
Summary
Shift Manager at J&R Kitchen with a strong focus on customer service and team development. Expert in employee training and cash handling, I enhanced team performance through effective delegation and mentoring. Committed to fostering a positive work environment, I consistently achieved high customer satisfaction by addressing concerns promptly.
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in the position I would be working in.
Overview
1
1
year of professional experience
Work History
Shift Manager
J&R Kitchen
Towanda, Pennsylvania
11.2024 - 07.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Stepping Stones High School
Tampa, FL05.2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Flexible schedule
- Schedule management
Accomplishments
I started off as a waitress for the first couple months of me working for J&R kitchen then got promoted to shift manager.
Timeline
Shift Manager
J&R Kitchen
11.2024 - 07.2025
High School Diploma -
Stepping Stones High School
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