Chloe Wong
Philadelphia
Summary
Collaborative Rehab Aide with 2 years of experience working with physical therapists to establish reliable paths to recovery from varying injuries. Patient advocate with specific attention to individual needs. Supporting patient file upkeep and maintenance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rehab Aide
Jefferson
10.2023 - Current
- Facilitated progress tracking by maintaining accurate documentation of patient visits, treatments, and responses.
- Developed strong rapport with patients through attentive listening and compassionate communication, fostering trust throughout the rehabilitation process.
- Improved patient mobility by assisting in exercises and stretches during rehab sessions.
- Implemented effective time management skills to accommodate multiple patients simultaneously while maintaining a high standard of care.
- Enhanced patient comfort by providing support during transfers and ambulation.
- Assisted therapists in administering modalities such as heat, cold, ultrasound, and electrical stimulation to optimize patient recovery.
Physical Therapy Aide
Excel Physical Therapy & Wellness
06.2022 - 04.2023
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
Lead Cashier
American Eagle Outfiters
10.2017 - 08.2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Lead Cashier
Levis Strauss & Co
11.2018 - 06.2019
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Lead Cashier
Corner Bakery Cafe
09.2018 - 06.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
Education
Bachelor of Science - Exercise Physiology
University of The Sciences
Philadelphia, PA05.2023
High School Diploma -
MaST Community Charter School
Philadelphia, PA06.2019
Skills
- Patient Care
- Home Exercise Programs
- Functional Mobility Training
- Patient Positioning
- Transfer Techniques
- Orthopedic Rehabilitation
- Physical therapy assistance
- Certified in CPR/AED
- Patient Observation
- Medical Terminology
- Outpatient Therapy
- Basic Life Support for Health Care Providers (BLS)
Certification
BLS Provider - CPR & AED certified
Languages
Chinese (Cantonese)
Professional Working
Timeline
Rehab Aide
Jefferson
10.2023 - Current
Physical Therapy Aide
Excel Physical Therapy & Wellness
06.2022 - 04.2023
Lead Cashier
Levis Strauss & Co
11.2018 - 06.2019
Lead Cashier
Corner Bakery Cafe
09.2018 - 06.2019
Lead Cashier
American Eagle Outfiters
10.2017 - 08.2020
Bachelor of Science - Exercise Physiology
University of The Sciences
High School Diploma -
MaST Community Charter School
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