Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris DeFerrante

Management & Client Relations Professional
Exton

Summary

Customer-focused professional with 10+ years of experience in banking, route management, and client support. Proven ability to build strong customer relationships, resolve issues, coordinate schedules, and manage multiple priorities in fast-paced environments. Skilled in Salesforce, CRM systems, communication, and operations support, with a commitment to delivering exceptional customer service and operational efficiency.

Overview

2
2
Certifications
8
8
years of professional experience

Work History

Route Manager

Stine Landscaping & Lawn Service
11.2025 - Current
  • Oversaw daily route operations, ensuring timely delivery and service quality.
  • Managed scheduling and dispatch of service teams to optimize efficiency.
  • Coordinated maintenance schedules for equipment, ensuring optimal performance.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.

Relationship Banker

Bank of America
04.2025 - 11.2025
  • Met quarterly sales quotas by consultative selling of financial products and tailored client solutions.
  • Managed a high-volume client portfolio, identifying growth opportunities and strengthening long-term relationships.
  • Developed trust-based client relationships that increased repeat business and referral activity.

Banker

Citizens Bank
05.2023 - 08.2024
  • Achieved quarterly performance goals by driving account growth and facilitating client referrals.
  • Established client trust through relationship-focused service and tailored financial recommendations.
  • Quickly resolved account discrepancies while upholding confidentiality and compliance standards.

Assistant Manager

General Nutrition Centers, Inc.
08.2018 - 07.2023
  • Achieved 95% loyalty program enrollment through strong customer engagement and value-based selling.
  • Contributed to 10% revenue growth through up selling, retention, and repeat business.
  • Led daily operations to ensure compliance with company standards and policies.

Education

Associate of Science - Business

Delaware County Community College
Media, PA
05-2022

Skills

  • Account Management
  • Business Development
  • CRM (Salesforce)
  • Consultative Sales
  • Client Retention
  • Prospecting
  • Lead qualification
  • Sales reporting
  • Cold calling
  • Lead generation
  • Territory management

Certification

Google Project Management Professional Certificate

Timeline

Route Manager

Stine Landscaping & Lawn Service
11.2025 - Current

Relationship Banker

Bank of America
04.2025 - 11.2025

Banker

Citizens Bank
05.2023 - 08.2024

Assistant Manager

General Nutrition Centers, Inc.
08.2018 - 07.2023

Associate of Science - Business

Delaware County Community College
Chris DeFerranteManagement & Client Relations Professional