Chris Fuller
Philadelphia
Summary
Dynamic operations leader with extensive experience in retail environments , excelling in performance management and team building. Proven track record in enhancing customer satisfaction and streamlining inventory processes. Skilled in cash handling and conflict resolution, fostering a collaborative environment that drives team success and operational efficiency.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Lidl US
12.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Logistics Manager
Harbor Freight
04.2017 - 12.2020
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Streamlined logistics processes by implementing efficient inventory management systems.
Operations Manager
CVS Pharmacy
08.2014 - 04.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Department Manager
Walmart
08.2012 - 04.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Store Associate
Walmart
08.2010 - 08.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma -
University City High School
Philadelphia, PA06.2010
Skills
- Customer service
- Cash handling
- Inventory management
- Team building
- Employee training
- Performance management
- Conflict resolution
- Time management
- Financial reporting
- Sales forecasting
- Staff scheduling
- Recruiting staff
- Operational planning
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Retail operations
Timeline
Assistant Manager
Lidl US
12.2020 - Current
Logistics Manager
Harbor Freight
04.2017 - 12.2020
Operations Manager
CVS Pharmacy
08.2014 - 04.2017
Department Manager
Walmart
08.2012 - 04.2017
Store Associate
Walmart
08.2010 - 08.2012
High School Diploma -
University City High School
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