Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Rhodes

Lancaster

Summary

Dynamic sales leader with a proven track record adept in strategic prospecting and relationship building. Excelled in delivering tailored business solutions, surpassing sales quotas, and fostering customer loyalty. Skilled in sales presentations and effective negotiation, consistently achieving and exceeding targets through exceptional teamwork and adaptability.

Overview

17
17
years of professional experience

Work History

Senior Outbound Business Sales Representative

Comcast Business
10.2023 - Current
  • Developed tailored business solutions to meet client needs and drive sales.
  • Maintained up-to-date knowledge of company solutions to effectively address client needs.
  • Fostered enduring client relationships to drive repeat business and customer loyalty.
  • Surpassed sales quotas consistently, demonstrating strong sales acumen.
  • Managed sales funnel using Salesforce to optimize lead tracking and conversion.
  • Leveraged solution selling techniques to effectively address client needs and drive sales growth.

Senior Business Sales Representative

Comcast Business
01.2021 - 10.2022
  • Conducted comprehensive product demonstrations to showcase features and benefits tailored to client needs.
  • Delivered accurate sales forecasts to management for strategic planning purposes.
  • Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.
  • Utilized CRM tools effectively for tracking leads, managing contacts, and maintaining up-to-date records of all communications.
  • Increased sales revenue by building strong relationships with clients and identifying their business needs.
  • Strengthened brand reputation by delivering knowledgeable presentations at industry events on company products and services.
  • Exceeded monthly sales quotas consistently through effective pipeline management and focused closing strategies.
  • Increased referral business by cultivating meaningful connections with satisfied clients who were willing to recommend company services to others.
  • Established trust-based relationships with key stakeholders through consistent communication efforts.
  • Maintained expert knowledge of industry trends, competitor activities, and evolving client expectations for informed decision-making in day-to-day operations.
  • Optimized sales strategies by staying informed on the latest industry developments and adjusting approach accordingly.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
  • Enhanced market presence by participating in trade shows, conferences, and community events to represent company values and offerings.
  • Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.
  • Provided ongoing account support by monitoring performance metrics, addressing concerns promptly, and ensuring a positive overall experience for clients.
  • Mentored junior representatives on successful selling tactics which resulted in higher overall team performance.
  • Negotiated contracts for maximum profitability and long-term partnerships while meeting client objectives.
  • Expanded product awareness through developing informative marketing materials that resonated with target audiences.
  • Developed new accounts by prospecting, cold calling, and networking within the industry.
  • Improved sales efficiency by collaborating with colleagues in sharing best practices and learning from each other''s experiences.
  • Streamlined internal processes that led to increased productivity levels among team members.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.

Business Sales Representative

Comcast Business
01.2020 - 01.2021
  • Established trust-based relationships with key stakeholders through consistent communication efforts.
  • Developed new accounts by prospecting, cold calling, and networking within the industry.
  • Maintained expert knowledge of industry trends, competitor activities, and evolving client expectations for informed decision-making in day-to-day operations.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
  • Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.
  • Delivered accurate sales forecasts to management for strategic planning purposes.
  • Strengthened brand reputation by delivering knowledgeable presentations at industry events on company products and services.
  • Conducted comprehensive product demonstrations to showcase features and benefits tailored to client needs.
  • Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.
  • Expanded product awareness through developing informative marketing materials that resonated with target audiences.
  • Mentored junior representatives on successful selling tactics which resulted in higher overall team performance.
  • Increased referral business by cultivating meaningful connections with satisfied clients who were willing to recommend company services to others.
  • Enhanced market presence by participating in trade shows, conferences, and community events to represent company values and offerings.
  • Utilized CRM tools effectively for tracking leads, managing contacts, and maintaining up-to-date records of all communications.
  • Increased sales revenue by building strong relationships with clients and identifying their business needs.
  • Improved sales efficiency by collaborating with colleagues in sharing best practices and learning from each other''s experiences.
  • Provided ongoing account support by monitoring performance metrics, addressing concerns promptly, and ensuring a positive overall experience for clients.
  • Streamlined internal processes that led to increased productivity levels among team members.
  • Exceeded monthly sales quotas consistently through effective pipeline management and focused closing strategies.
  • Negotiated contracts for maximum profitability and long-term partnerships while meeting client objectives.
  • Optimized sales strategies by staying informed on the latest industry developments and adjusting approach accordingly.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.

Account Manager

Verizon
01.2011 - 01.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Enhanced client engagement through regular newsletters and updates on product developments and industry news.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Boosted client retention by developing and implementing comprehensive account management strategy.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.
  • Stayed current on company offerings and industry trends.
  • Set and achieved company defined sales goals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Presented professional image consistent with company's brand values.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed, maintained and utilized diverse client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to event marketing, sales and brand promotion.
  • Consulted with businesses to supply accurate product and service information.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built diverse and consistent sales portfolio.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Generated advertising brochure for vendor use.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Sales Consultant

AT&T
01.2008 - 08.2010
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Generated advertising brochure for vendor use.
  • Built diverse and consistent sales portfolio.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Consulted with businesses to supply accurate product and service information.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Developed, maintained and utilized diverse client base.
  • Contributed to event marketing, sales and brand promotion.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Presented professional image consistent with company's brand values.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.

Education

Diploma - Business Education

Pequea Valley High School
Kinzers, PA

Skills

  • Sales presentations
  • Objection handling
  • Effective negotiation
  • Strategic prospecting
  • Closing techniques
  • Social selling
  • Cold calling
  • Territory management
  • Upselling and cross selling
  • Performance analysis
  • Sales pipeline management
  • Sales software proficiency
  • Client acquisition
  • Performance tracking
  • Industry expertise
  • Competitive analysis
  • Closing deals
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Active listening
  • Adaptability and flexibility
  • Customer engagement
  • Relationship building
  • Task prioritization
  • Product knowledge
  • Interpersonal skills
  • Analytical thinking
  • Sales process
  • Acquire new business
  • Sales demonstration

Timeline

Senior Outbound Business Sales Representative

Comcast Business
10.2023 - Current

Senior Business Sales Representative

Comcast Business
01.2021 - 10.2022

Business Sales Representative

Comcast Business
01.2020 - 01.2021

Account Manager

Verizon
01.2011 - 01.2020

Sales Consultant

AT&T
01.2008 - 08.2010

Diploma - Business Education

Pequea Valley High School

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Chris Rhodes