Christa Marsh
Rural Valley
Summary
Results-driven QA Lead excels in fast-paced environments, focusing on high productivity and efficient task completion. Skilled in test automation, performance testing, and defect tracking to ensure software quality and reliability. Leverages strong problem-solving abilities, communication skills, and adaptability to enhance team performance and meet project deadlines.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
QA Lead
AHN Home Medical Equipment
Ford City
03.2023 - Current
- Led quality assurance processes for home medical equipment by reviewing referrals to ensure they meet insurance requirements
- Answered escalated calls and concerns
- Trained team members on quality standards and best practices to ensure efficiency
- Worked closely with hospitals and medical offices to provide fast care for patients
- Reviewed and approved QA documentation and reports for accuracy
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence
- Utilized EMR software to improve patient experience
Pharmacy Technician
Klingensmith's Drug Stores
Ford City
04.2018 - 03.2023
- Dispensed medications accurately to customers
- Assisted pharmacists in preparing prescriptions and managing inventory
- Processed prescriptions through insurance
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Interpreted and processed medication orders under supervision of pharmacist
- Assisted pharmacists in compounding sterile products according to state regulations
Education
Lenape VoTech
Ford City, PASkills
- Quality assurance
- EMR software
- Documentation review
- Patient care coordination
- Team training
- Customer relationship management
- Inventory management
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- SOP review
- Continuous improvement
Certification
- CPhT 2018-current
Accomplishments
- Exceeded expectations on yearly review 2024
References
References available upon request.
Timeline
QA Lead
AHN Home Medical Equipment
03.2023 - Current
Pharmacy Technician
Klingensmith's Drug Stores
04.2018 - 03.2023
Lenape VoTech