Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Christen Pulaski

Parkesburg

Summary

Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

24
24
years of professional experience
2
2
years of post-secondary education

Work History

Account Manager

Discover
Salt Lake City
06.2022 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Coordinated project timelines and deliverables with cross-functional teams.
  • Developed tailored solutions based on client needs and feedback.
  • Trained new team members on account management processes and tools.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Provided training and guidance to new Account Managers.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Ensured compliance with industry regulations when dealing with clients.
  • Provided technical support to customers when needed.
  • Addressed customer questions and concerns regarding products and services.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.

Manager

Goodspice Kennel
Cochranville
11.2001 - 07.2020
  • Oversaw daily operations to ensure efficient workflow and team collaboration.
  • Developed training programs to enhance employee skills and knowledge retention.
  • Managed inventory levels to optimize stock availability and reduce waste.
  • Coordinated team schedules to ensure adequate coverage during peak hours.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Ensured compliance with industry regulations and company policies.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.

Education

BBA - Accounting And Finance

Southern New Hampshire University
Hooksett, NH
06.2023 - 06.2025

Skills

  • Client relationship management
  • Technical support
  • Customer satisfaction improvement
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Brand management
  • Account management
  • Employee mentoring
  • Customer relationships
  • Goal oriented
  • Verbal and written communication
  • Relationship building
  • Issue resolution
  • Customer relationship management (CRM)
  • Relationship building and management
  • Account verification
  • Internet savvy
  • Multi-task management
  • Proficient in [technology]
  • Client relationship building
  • Customer satisfaction
  • Teamwork and collaboration

Affiliations

  • Gardening
  • Caregiver

References

References available upon request.

Timeline

BBA - Accounting And Finance

Southern New Hampshire University
06.2023 - 06.2025

Account Manager

Discover
06.2022 - Current

Manager

Goodspice Kennel
11.2001 - 07.2020

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Christen Pulaski