Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christen Shea

Plymouth Meeting

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Bella Faccia PMU
Doylestown
04.2022 - 05.2024
  • Organized calendar and scheduled appointments for permanent makeup artist.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained studio appearance, including break room, bathroom and client waiting area

Laser Technician

True Skin Laser Spa
Plymouth Meeting
02.2013 - 05.2016
  • Assembled laser products according to drawings and work instructions.
  • Answered phones and held consultations to provide clients with information on products and services.
  • Sold salon-exclusive skin care products, laser service packages and encouraged service upgrades.
  • Built client relationships that resulted in loyal, return customers
  • Operated laser machinery for a variety of services while connecting with clients and making sure they were comfortable.

Education

Bachelor of Science - Business Management

Philadelphia University
Philadelphia, PA
05-2012

Aesthetician License - Beauty/Skincare

The Beauty Institute
Ambler, PA
05-2011

Skills

  • Customer service
  • Conflict resolution
  • Team leadership
  • Process improvement
  • Time management-can juggle multiple tasks effectively
  • Multitasking-able to handle multiple tasks simultaneously and efficiently
  • Prioritization- assessing the importance of each task and making adjustments accordingly
  • Build and maintain good report and trust with clients
  • Establish credibility with clients through strong relationship management

Timeline

Customer Service Manager

Bella Faccia PMU
04.2022 - 05.2024

Laser Technician

True Skin Laser Spa
02.2013 - 05.2016

Bachelor of Science - Business Management

Philadelphia University

Aesthetician License - Beauty/Skincare

The Beauty Institute
Christen Shea