Summary
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Christian Arias

Christian Arias

Philadelphia

Summary

Dynamic and Motivated IT professional with a proven track record at K&K Cleanup and Tom Masano dealerships, excelling in technical support and problem-solving. Polished in customizing desktop applications, installing computer applications, and peripherals and recording technical issues. Familiar with Windows, Linux, and macOS environments. I enhance user experiences while maintaining meticulous records. I excel in communication, problem-solving, diagnostic abilities and adaptability to ensure optimal service delivery and user satisfaction.

Work History

Pharmacy Technician

CVS Pharmacy
Lancaster
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Assisted in training new employees on pharmacy procedures.

Sales Consultant

Honda Powersports
Lancaster
  • Assisted in developing sales strategies and setting targets for different accounts.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Generated leads through cold calling, networking, and referrals.
  • Monitored competitor activity and pricing strategies to adjust accordingly.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Maintained accurate records of all sales activities in the CRM system.
  • Generated daily reports on sales activities for management review.

IT Service Desk Analyst

K&K Cleanup
Lancaster
  • Installed and configured computer hardware operating systems and applications.
  • Maintained customer records in ticketing system, documenting all interactions with customers.
  • Performed regular maintenance checks on systems under management to prevent future issues from arising.
  • Provided end-user training on new technologies as needed.
  • Supported customers with online billing, access, and account issues.

IT Technician

Tom Masano
Reading
  • Provided recommendations on hardware purchases based on customer requirements.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided training sessions for end users on how to use various software programs.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Coordinated with vendors for repair services when needed.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Responded quickly to emergency situations involving outages or data loss scenarios.

Sales & Leasing Consultant

Piazza Nissan of Ardmore
Ardmore
  • Tracked inventory levels of vehicles available for lease and ordered additional units when needed.
  • Built relationships with clients by providing timely follow-up on inquiries or requests for information.
  • Prepared detailed financial statements outlining profitability of each sale and lease transaction.
  • Developed sales strategies to maximize profits, improve customer service, and increase market share.
  • Negotiated contracts with vendors and suppliers for the best terms and pricing available.
  • Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
  • Assisted customers in selecting vehicles that met their needs and budget requirements.
  • Performed daily administrative tasks such as filing paperwork or entering data into databases.

Education

High School Diploma - Computer Applications Specializing in Microsoft

Tulpehocken JR/SR High School
Bernville PA
06-2019

Bachelor of Science - Information Technology

Millersville University
Millersville, PA
05-2025

Skills

  • Comp TIA Network
  • Microsoft 365
  • Python
  • Eclipse IDE (Java)
  • Problem Solving
  • Technical Support
  • Hardware and Software Installation
  • Service Desk
  • Analytical Skills
  • Advanced Computer literacy Skills
  • ITSM Ticketing Experience
  • IT Risk Management & Security
  • IT Project Management
  • Operating Systems management
  • Human-Computer Interaction
  • IT Application Projects
  • Problem solving with computers
  • Data Analytics
  • Web & Software Applications
  • CRM management
  • Sales strategy
  • Attention to detail
  • IT consulting
  • Hardware installation
  • Ticketing systems
  • Help desk software

Hobbies and Interests

  • Racing and building Motorcycles
  • Building Computers
  • I love to exercise
  • Hanging out with my family
  • Going on spontaneous trips with my girlfriend
  • Teaching people how to trade as an Expert Advisor

Languages

Spanish
Native/ Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy

IT Service Desk Analyst

K&K Cleanup

Sales Consultant

Honda Powersports

IT Technician

Tom Masano

Sales & Leasing Consultant

Piazza Nissan of Ardmore

High School Diploma - Computer Applications Specializing in Microsoft

Tulpehocken JR/SR High School

Bachelor of Science - Information Technology

Millersville University

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Christian Arias