Christian Charlestin
Whitehall
Summary
Senior operations and supply chain executive with 13 years of experience at Federal Express Corporation, advancing through roles from Operations Supervisor to Assistant Senior Manager – Senior Hub Operations. Proven track record in scaling capacity for peak volume, achieving high performance across service, cost, safety, and customer satisfaction metrics. Expertise in developing leaders within large teams of over 2,500 personnel while optimizing operational efficiency and compliance. Aiming for a senior management or director-level position to drive supply chain excellence in a Fortune 500 company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Senior Manager – Hub Operations / Senior Hub Operations Leader
Federal Express Corporation
Northampton
04.2025 - Current
- Drove high-level hub performance, sustaining service and schedule compliance while adapting to network demands.
- Leveraged merger pilot experience to enhance strategic alignment across operational zones.
- Maintained stakeholder collaboration to balance throughput and cost during fluctuating volume cycles.
- Led cross-functional teams to improve operational efficiency and service quality.
- Developed initiatives for logistics optimization, reducing costs and increasing productivity.
- Coordinated training programs to elevate team performance and engagement.
- Analyzed data trends to inform decision-making and enhance processes.
- Facilitated interdepartmental communication to streamline workflows effectively.
- Created detailed reports on project progress for senior management review.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Established effective communication channels between different departments within the organization.
- Led cross-functional teams to enhance operational efficiency and service quality.
- Developed strategic initiatives to optimize logistics and reduce costs.
- Managed project timelines and resources to ensure timely delivery of services.
- Analyzed data trends to inform decision-making and improve processes.
- Facilitated communication between departments to streamline workflows effectively.
Sort Manager
Federal Express Corporation
Woodbridge
03.2021 - 04.2025
- Oversaw a complex sort network including 18 Area Managers and 50–55+ Operations Supervisors, ensuring seamless end-to-end package flow with minimal defects.
- Owned execution of sort strategy, driving schedule compliance, productivity, and rapid responsiveness to volume volatility through actionable analytics.
- Coordinated cross-shift alignment and led root cause interventions to eliminate bottlenecks and reduce variability.
- Mentored senior frontline leaders, cascading a customer-centric performance culture across the sort function.
- Sustained a safety-first environment with active hazard mitigation and coaching that reduced incidents and reinforced compliance.
- Supervised team members to maintain efficient workflow and productivity.
- Implemented safety protocols to create a secure working environment.
- Trained new employees on sorting procedures and equipment usage.
- Monitored sorting equipment for proper functionality and maintenance needs.
- Developed scheduling plans to align staffing with workload demands.
- Resolved operational issues promptly to minimize delays in package delivery.
- Maintained accurate records of incoming and outgoing shipments.
- Managed sorting operations to ensure timely package processing.
- Coordinated with other departments to optimize package handling processes.
- Operated and maintained vacuum sealers and pallet jacks.
- Investigated customer feedback regarding service delivery issues related to sorting activities.
- Supervised a team of sorters to ensure timely completion of tasks.
- Ensured quality control standards were met during sorting operations.
- Managed and monitored the daily operations of all sorting activities.
Area Manager of Operations
Federal Express Corporation
Woodbridge
06.2019 - 03.2021
- Managed daily hub operations zones, directly overseeing 50+ supervisors and 500+ package handlers, balancing throughput, safety, service, and people performance.
- Translated strategic imperatives into tactical execution, dynamically shifting labor and prioritizing critical flows based on real-time data.
- Coached and developed frontline supervisors, building depth in leadership and improving operational reliability.
- Led comprehensive root cause analyses for service disruptions, implementing lasting corrective actions that elevated consistency and customer satisfaction.
- Ensured safety and compliance through proactive training, audit readiness, and disciplined execution across shifts.
- Oversaw staff performance, providing training and support to enhance team capabilities.
- Implemented operational policies to streamline processes and improve service delivery.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Conducted regular audits of operational procedures for quality assurance and improvement.
- Facilitated communication between departments to enhance collaboration and workflow efficiency.
- Analyzed operational data to identify trends and inform decision-making strategies.
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
Operations Supervisor – Front Lines
Federal Express Corporation
06.2017 - 06.2020
- Supervised front-line sort, loading/unloading, central control, and quality assurance execution; served as the direct conduit between strategy and daily delivery.
- Managed small leadership teams to align workforce deployment to forecasted volume and meet aggressive daily throughput targets.
- Coached individual contributors on ownership, safety, and customer delivery expectations.
- Identified recurring inefficiencies and partnered on standard work refinement, contributing to waste reduction and improved operational flow.
- Handled escalations and rapid issue resolution to minimize downstream service impact.
- Coordinated schedules for staff to optimize workflow efficiency.
- Trained new employees on operational procedures and company policies.
- Implemented process improvements to enhance service delivery standards.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Led team of 60 package handlers in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Education
Associate Degree - Logistics
Mercer County Community College
Trenton, NJ06-2023
Bachelor of Science - Criminal Justice
Monmouth University
West Long Branch, NJ05-2020
Skills
- Hub & Network Operations Leadership
- Budget planning
- Inventory management
- Process improvement
- Stakeholder engagement
- Team leadership
- Conflict resolution
- Training development
- Transformation & Merger Integration (Network 20 pilot)
- Lean / Continuous Improvement (Six Sigma mindset)
- Customer Experience Optimization
- People Development & Culture Building
- KPI Design & Accountability Systems
- Peak Volume & Capacity Planning (20M packages/week)
- Cost & Schedule Compliance Management
- Safety & Risk Mitigation
- Data-Driven Operational Analytics
- Cross-Functional Alignment
- Talent Pipeline & Succession Planning
- First Aid/CPR
- Cultural awareness
- Verbal communication
- Data analysis
- Logistics optimization
- Performance management
- Operational efficiency
- Safety compliance
- Cross-functional collaboration
- Excellent communication
- Leadership
Certification
- Lean Six Sigma Practices (applied mindset for continuous improvement)
- Federal Express Quality & Delivery Management Frameworks
- Hub Operations Leadership Development & Strategic Execution Training
- Safety, Compliance & Risk Mitigation Programs
- Transformation & Integration Exposure (Network 2.0 merger pilot)
Accomplishments
- Delivered sustained “Best Service in the Network” through disciplined, customer-first operational execution.
- Piloted foundational network transformation (Ground & Express merger), influencing enterprise-level strategy and integration protocols.
- Balanced elite customer satisfaction with cost control and schedule adherence, creating a differentiated internal benchmark.
- Built a robust leadership pipeline, reducing critical-role vacancy and accelerating readiness through mentoring and structured development.
- Operationalized real-time performance visibility with dashboards that improved decision speed and alignment.
Awards
Hub of the Year – 5x (2018, 2020, 2021, 2022, 2024), Employee of the Year – 2x (2021, 2024), District Winner of the Month – Multiple (2022–2024), 5-Star Award Winner – Premier internal honor, 150+ Bravo Zulu Awards – Recognition for consistent leadership and performance excellence, Sustained Best-in-Company Performance across service, cost, safety, productivity, and customer satisfaction
Recruiter / Outreach Summary
Led a high-capacity logistics hub through major network transformation and peak surges while delivering top-tier service, cost efficiency, and safety—developing scalable leadership talent and establishing the operation as a model for replication.
References
References available upon request.
Timeline
Assistant Senior Manager – Hub Operations / Senior Hub Operations Leader
Federal Express Corporation
04.2025 - Current
Sort Manager
Federal Express Corporation
03.2021 - 04.2025
Area Manager of Operations
Federal Express Corporation
06.2019 - 03.2021
Operations Supervisor – Front Lines
Federal Express Corporation
06.2017 - 06.2020
Associate Degree - Logistics
Mercer County Community College
Bachelor of Science - Criminal Justice
Monmouth University
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