Christian Morales
Panamá,Panamá
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Alorica. Expert in merchandise display and adept at problem-solving, consistently resolving customer issues with empathy and efficiency. Achieved significant improvements in store environment and service delivery, leveraging critical thinking and active listening skills to exceed customer expectations. Professional shop seller with proven experience in retail environments. Skilled in inventory management, customer service, and sales techniques. Effective team player who adapts well to changing needs, ensuring reliable performance and goal achievement. Known for excellent communication and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
05.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shop Seller
World Fit Panama
08.2023 - Current
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
Education
High School Diploma -
Eben Ezer
Nuevo Tocumen, La 24 De Diciembre12.2020
Skills
- Brand representation
- Product Demonstration
- Merchandise Display
- Store maintenance
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Certified Personal Trainer, IPT(INTERNATIONAL PROFESSIONAL TRAINING) - 2024.
Powerlifting
I am currently preparing to compete professionally as a Power Lifting athlete.
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Shop Seller
World Fit Panama
08.2023 - Current
Customer Service Representative
Alorica
05.2022 - 04.2023
High School Diploma -
Eben Ezer
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