Christian Patterson
Exton
Summary
Leveraging a combination of customer-facing support, technical troubleshooting, and process improvement to support system operations and user experience in high-volume environments serving 200+ employees and 500K+ customers annually. Troubleshoots hardware, software, and system issues to maintain operational continuity and reduce downtime, while supporting POS platforms, reservation systems, and integrated digital environments. Assists with hardware setup, device configuration, and maintenance of operational technology, and translates technical issues into clear, actionable guidance for non-technical users. Drives continuous improvement through root cause analysis and adaptability to evolving systems and processes.
Overview
4
4
years of professional experience
Work History
Shift Lead
TopGolf
King of Prussia
07.2024 - Current
- Oversees daily operations within a technology-enabled environment, ensuring seamless performance of reservation systems, POS platforms, and digital bay systems.
- Resolves technical and operational issues for staff and customers in real time, enhancing user experience.
- Supervises a team of 5–10 employees while ensuring system accuracy, operational efficiency, and a high-quality user experience.
- Diagnoses and resolves system issues including POS errors, payment processing disruptions, and device malfunctions to minimize downtime.
- Assists with setup, configuration, and maintenance of registers, handheld devices, and integrated operational technology.
- Identifies and escalated complex technical concerns during high-volume operations to maintain system reliability.
- Guides team members on system usage and troubleshooting procedures, leading to reduced recurring issues.
- Manages financial systems including transaction reconciliation and ensuring accuracy across digital payment platforms.
Shift Lead / Platinum
TopGolf
Brandon
08.2022 - 07.2024
- Directed daily operations while supporting multiple system platforms including POS systems, reservation tools, and customer management systems.
- Ensured system performance and resolved technical disruptions, enhancing overall customer experience.
- Maintained operational systems reliability through monitoring and real-time issue resolution, minimizing downtime.
- Troubleshot system-related issues impacting check-ins, payments, and device functionality.
- Trained team members on system navigation, troubleshooting processes, and escalation procedures.
- Assisted with setup and maintenance of operational equipment to ensure optimal performance.
- Supported member account systems, resolving membership and account access issues to improve user satisfaction.
Customer Associate
Journey’s
Brandon
06.2022 - 08.2022
- Operated POS systems and resolved transaction-related issues, ensuring accurate transaction processing and enhancing customer satisfaction.
- Assisted customers, processed transactions, and maintained system accuracy across sales and inventory platforms to support seamless store operations.
- Managed online order systems, ensuring timely and accurate fulfillment to enhance customer experience.
- Delivered clear communication and assistance to resolve customer issues efficiently.
- Supported stock management systems, ensuring accurate product tracking and organization.
Education
Associate of Arts Degree - Cyber Security
Hillsborough County Community College
Tampa, FL08-2026
Skills
- POS Systems
- Operational Support
- Customer Support
- Technical Troubleshooting
- Issue resolution coordination
- System Performance Monitoring
- Process Improvement
- Data Accuracy
- Cybersecurity
- Basic Networking Concepts
- Training
- Cross-functional Team Collaboration
- Hardware & Device Support
- Microsoft Office Suite
- Team leadership
- Policy & Procedure
Timeline
Shift Lead
TopGolf
07.2024 - Current
Shift Lead / Platinum
TopGolf
08.2022 - 07.2024
Customer Associate
Journey’s
06.2022 - 08.2022
Associate of Arts Degree - Cyber Security
Hillsborough County Community College