Summary
Overview
Work History
Education
Skills
Timeline
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Christie Fochtman

Berlin,PA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Home Care Supervisor

Community Life
08.2022 - Current
  • Cultivate interpersonal skills by building positive relationships with upper management, participants, and peers.
  • Assist with day-to-day operations, working efficiently and productively with all team members.
  • Active team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Investigate and resolve grievances filed efficiently and timely
  • Facilitate communication between team members, participants and families.
  • Evaluate employee performances in quarterly and annual reviews.
  • Assign duties and work schedules to employees for adequate shift coverage.
  • Implement strategies to enable team members to provide quality services to participants
  • Managed over 50 emails, incoming calls, and face to face conversations daily while remaining on task.
  • Create, modify, and educate on policies, procedures, and workflows to employees and new hires to confirm understanding and compliance.
  • Develop highly empathetic participant relationships and earned a reputation for exceeding service standard goals.
  • Cross-train existing employees to maximize team agility and performance.
  • Maximize performance by monitoring daily activities and mentoring team members.
  • Accomplish multiple tasks within established timeframes.
  • Demonstrate a high level of initiative and creativity while tackling difficult tasks.

Director of Rehab Services

Premier Therapy
03.2017 - 07.2022
  • Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
  • Developed programs appropriate to the needs of residents in the facility to achieve highest level of functioning.
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
  • Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
  • Managed caseloads for all disciplines to achieve optimal reimbursement through CMI regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Certified Occupational Therapy Assistant

Premier Therapy
12.2009 - 03.2022
  • Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
  • Provided direct occupational therapy services in the skilled nursing setting.
  • Provided compassionate care to patients with debilitating conditions.
  • Provided support to help patients adjust to new physical or cognitive limitations.
  • Maintained a daily productivity of 88% or higher.
  • Helped improve fine motor, visual perception and sensory processing skills.
  • Educated patients and families on conditions, treatments and home exercises.

Education

Bachelor of Science - Health And Human Services

Ashford University
San Diego, CA
08-2018

Associate of Applied Science - Occupational Therapy Assistant

Allegany College of Maryland
Cumberland, MD
12.2006

Skills

  • Relationship building and retention
  • Interpersonal skills
  • Attention to detail
  • Adaptability and flexibility
  • Organizational skills
  • Process improvement
  • Performance evaluations
  • Problem-solving abilities

Timeline

Home Care Supervisor

Community Life
08.2022 - Current

Director of Rehab Services

Premier Therapy
03.2017 - 07.2022

Certified Occupational Therapy Assistant

Premier Therapy
12.2009 - 03.2022

Bachelor of Science - Health And Human Services

Ashford University

Associate of Applied Science - Occupational Therapy Assistant

Allegany College of Maryland

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Christie Fochtman