Christina Peña
Sharon Hill
Summary
Results-oriented professional with over 15 years of experience in managing financial services and revenue cycle operations within the healthcare industry. Proven track record of optimizing revenue cycle processes, leading teams to exceed performance goals, and ensuring compliance with complex regulatory frameworks. Adept at leading large teams, managing system implementations, and driving operational efficiencies. Strong background in financial analysis, problem-solving, and cross-functional collaboration.
Overview
2026
2026
years of professional experience
Work History
Manager of Financial Services
Temple University Health System
04.2015 - Current
- Leadership & Staff Management: Lead and manage a team of over 40 staff members, including supervisors, across multiple hospitals and physician offices. Oversee day-to-day operations within the Financial Services and Patient Access departments, ensuring consistent achievement of departmental goals and performance metrics.
- EPIC System Implementation & Training: Serve as a key stakeholder in the successful implementation and optimization of the EPIC system, working directly with executives and IT teams to identify, report, and resolve system-related issues. Conduct training sessions for staff, providing guidance on system functionalities and troubleshooting to ensure smooth adoption.
- Cross-Departmental Collaboration: Act as the primary point of contact for reporting and resolving EPIC system issues, coordinating with leadership and IT to ensure quick and efficient resolutions. Collaborate with multiple departments to ensure that financial services and patient access processes are accurately executed, optimizing insurance verification, documentation, and authorizations.
- Strategic Problem-Solving: Identify areas of inefficiency or roadblocks in the revenue cycle and implement strategic solutions to improve operational performance. Work closely with department leaders and executives to resolve complex issues, minimize AR days, reduce claim denials, and ensure maximum reimbursement.
- Financial Reporting & Performance Monitoring: Develop and manage daily financial reporting, ensuring that key performance indicators are met. Drive department-wide initiatives to optimize revenue cycle operations, focusing on increasing operational efficiency and reducing billing errors.
- Mentorship & Staff Development: Provide ongoing coaching, feedback, and support to supervisors and staff, fostering a high-performance culture and ensuring that all team members meet or exceed performance standards. Create achievable performance goals to enhance productivity and morale.
Business Office Manager
Genesis HealthCare
04.2012 - 04.2015
- Managed all aspects of accounts receivable and revenue cycle operations, optimizing reimbursement and ensuring compliance with HIPAA and federal regulations.
- Developed and maintained financial reporting systems to monitor monthly performance, ensuring timely and accurate billing and collections.
- Coordinated with executive management to analyze financial data, recommend revenue-enhancing strategies, and streamline operations.
- Led initiatives to improve the accuracy of patient billing and insurance claims, reducing claim rejections and increasing reimbursement rates.
- Managed Medicaid reimbursement processes, ensuring compliance with state and federal regulations.
- Trained staff on billing procedures and oversaw daily business operations, including charge entry and financial documentation.
- Acted as a liaison between residents, families, and the County Assistance Office to ensure proper benefit approvals and minimize claim denials.
Assistant Business Office Manager
Encore Corporation
07.2011 - 04.2012
- Assisted in managing day-to-day business office operations, ensuring the timely and accurate submission of claims.
- Conducted audits of insurance and patient liability data, ensuring compliance with reimbursement requirements.
- Supported the development of revenue cycle policies and procedures, contributing to overall departmental efficiency.
Paralegal Specialist
United States Army
1998 - 2006
- Maintained law and administrative library, as well as department files and records.
- Prepared and filed non-judicial punishment and other legal documents for military justice system.
- Investigated claims and prepared processing documentation.
- Assisted with separation board proceedings and duty determinations.
Education
MBA - Management
Eastern University
St. Davids, PABachelor of Arts - Organizational Leadership
Eastern University
St. Davids, PASkills
- Leadership in Revenue Cycle Management (RCM)
- Strategic problem-solving & process optimization
- System implementation & training
- Financial analysis & performance reporting
- Healthcare regulatory compliance (HIPAA, third-party regulations)
- Team development & coaching
- Cross-functional team collaboration
- Auditing & compliance management
Timeline
Manager of Financial Services
Temple University Health System
04.2015 - Current
Business Office Manager
Genesis HealthCare
04.2012 - 04.2015
Assistant Business Office Manager
Encore Corporation
07.2011 - 04.2012
Paralegal Specialist
United States Army
1998 - 2006
MBA - Management
Eastern University
Bachelor of Arts - Organizational Leadership
Eastern University
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