Christina Connell
Reading
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Strives to be a leader and someone coworkers can turn to for support.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Patent Access Specialist I
Ensemble HP
Reading
07.2023 - Current
- Patient registration
- Collecting Co-payment
- Admissions
- Training new staff
- Lead the team
- Problem solving
- Collaborate with clinical staff for patient record accuracy
- HIPAA compliance
Patient Access Representative
Tower Health
Reading
01.2020 - 07.2024
- To arrive patients, enter their information in the system so they can receive medical attention
- Verify patient personal information, obtain and verify insurance information, file claims
- Collect copays from patients, work on work ques to research insurance and claim issues.
Room Service Ambassador
Tower Health
Reading
02.2018 - 01.2020
- To deliver food trays to patients that are diet specific, correct and timely.
- Making sure to verify patient information so that all trays are delivered safely and correctly.
Education
BA Degree - Business Administration/Healthcare Management
University of Phoenix
09.2012 - 09.2013
AA degree - Business Administration/ Healthcare Management
American Intercontinental University
OnlineHigh school diploma - grades 8 - 12
Sacopee Valley High School
South Hiram, MESkills
- Accounts Payable/Receivable
- Payroll
- Collections
- Customer Service
- Medical Claims Coding and Billing
- Employee Training
- Employee Benefits
- Power Point
- Access
- Excel
- Word
- Windows
- 10-key Calculator
- Multi-line Phone
- CICS Systems
- Patient registration
- Insurance verification
- Compliance standards
- Healthcare administration
- Patient relations
- Epic systems
- Attention to detail
- Problem solving
- Conflict resolution
- Time management
- Exceptional communication
- HIPAA compliance
- Medical terminology expertise
- Insurance information collection
- Healthcare software
- Medical terminology
- Co-payment collection
- Regulatory compliance
- Health insurance knowledge
- Registration and admissions
- Team collaboration
- Phone and email etiquette
Certifications
- CRCR
Timeline
Patent Access Specialist I
Ensemble HP
07.2023 - Current
Patient Access Representative
Tower Health
01.2020 - 07.2024
Room Service Ambassador
Tower Health
02.2018 - 01.2020
BA Degree - Business Administration/Healthcare Management
University of Phoenix
09.2012 - 09.2013
AA degree - Business Administration/ Healthcare Management
American Intercontinental University
High school diploma - grades 8 - 12
Sacopee Valley High School