CHRISTINA Y. COTTMAN

Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.

• Takes initial intake of referrals to Home Care Department.
• Ensures all required fields are completed on the Intake Referral Form for new referrals to home care.
• Coordinates with schedulers in a prompt manner to obtain availability of start of care. Communicates information to referral source.
• Coordinates with all required disciplines regarding patient referral.
• Verifies physician licensure.
• Collect all required computer-generated data and paperwork to complete intake packet and make chart.
• Accurately enters information into appropriate information systems such as Epic, Fastrack, Hdms, Kronos.
• Check appropriate information system to obtain/verify patient medical record number.
• Patient charts are then given to appropriate clinician. For supply only, AOB and welcome packet are mailed or sent with order.
• Generate initial pick ticket for patient supplies following standardized templates and clinical feedback.
• Patients are contacted every month for supply order processing and then logged in for their next phone call contact in 4 weeks.
• Pick tickets are edited for necessary changes and or address/delivery information. The appropriate information system is updated accordingly.
• Pick tickets are separated and distributed as required. One copy to billing file, the other copy goes to the clinical chart. Pick tickets are put in to be filed bin in medical record room.
• Discharge patients in appropriate information system from service as required.
• Coordinate equipment pick-up with CHHC warehouse and/or Contracted DME vendor.

• Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
• Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
• Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
• Identify, compile, abstract, and code patient data, using standard classification systems.
• Maintain or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.

• Review all inpatient and outpatient procedures to ensure the proper approvals, precertifications, referrals.
• Responsible for performing payment follow up activities on patient's accounts.
• Call the insurance company to obtain information on claims.
• Rebill the insurance with additional information (ex. Medical Record) timely follow up activities on patient's accounts.
• Timely follow up on the claims status work list while working all accounts until final resolution.

• Patient Access Coordinator, Gastrointestinal Associates LLC, 07/23, Present
• Home Care Patient Access Coordinator, Children's Hospital, King of Prussia, PA, 06/21, 06/23
• Health Care Administrator, Progeny Health, Plymouth Meeting, PA, 11/2017, 02/21
• Account Representative Follow Up (Temp), Holy Redeemer Hospital, Philadelphia, PA, 04/2017, 11/2017
• Pre-Certification Specialist, Cigna Health Springs, Philadelphia, PA, 01/2016, 11/2016
• Prior Authorization Specialist, Philidor RX Services, LLC, Horsham, PA, 02/2015, 11/25
• Billing Representative/3rd Party Intake Biller, Omnicare Pharmacy, King of Prussia, PA, 11/2009, 08/2014

• Manages schedule for assigned physicians. Schedules patient appointments, procedures, or medical consultations. Completes reschedules of office visits or procedures as requested by Supervisor and/or physician.
• Serves as a point of contact between the physician and patients / staff.
• Communicates physician availability internally. Works with other departments to maximize fill rates of assigned physicians.
• Monitors telephone encounters, referrals and documents relating to assigned physicians.
• Reduces procedure cancellations by tracking all necessary documentation in advance, including cardiac clearance, neuro clearance and pre-procedure testing. Works with patient to understand and fulfill requirements.
• Answers direct phone calls for assigned physicians. Distributes correspondence to the physician.
• Executes tasks assigned by the physicians, which may include obtaining records, mailing/faxing forms and calling patients with information.
• Schedules Open Access Colonoscopies (OACs) assigned to the physician when needed, following the designated process.