CHRISTINA CRAMER
Harrisburg
Summary
Strategic and hands-on telecommunications leader with over 30 years of experience supporting diverse industries including hospitality, healthcare, government, and service providers. Proven ability to lead technical teams, manage large-scale telecom projects, streamline service delivery, and ensure clients receive optimal technology solutions and billing. Known for a sharp eye in uncovering savings and inefficiencies and guiding organizations through transitions with professionalism and care.
Hardworking telecommunications professional with demonstrated track record of success in team leadership, employee training and group management. Competent in making quick and accurate decisions for routine and complex policy needs. Analyzes and optimizes roadmaps and initiatives.
Overview
39
39
years of professional experience
Work History
Telecommunications Director
Merlin Communications
Etters
10.2023 - Current
- Lead the carrier services division, managing client relationships and directing technical teams.
- Conduct technology reviews, analyze invoices, prepare solution quotes, and generate formal proposals for client approval.
- Successfully transitioned 26 clients to upgraded or new VoIP systems since joining.
- Provide full-scale project management for telecommunications implementations through to installation and invoice verification.
- Handle service support for all existing clients, including system modifications and technical coordination.
Communications Team Lead
Prelude Services
Mechanicsburg
01.2022 - 10.2023
- Acted as liaison among clients, technical teams, and vendors for smooth project delivery.
- Managed communications projects to ensure adherence to timeframes and budgets.
- Developed and contributed to telecom policies supporting client SLAs.
- Led regular reviews of client invoices for savings, renewals, and corrections.
- Participated in deployment and documentation of telecom solutions and platforms.
Network Communications Support Analyst & Mobile Device Administrator
Prelude Services
Mechanicsburg
01.2008 - 12.2021
- Delivered client-focused telecom and cellular support, training, and troubleshooting.
- Analyzed and optimized service agreements for savings; compiled detailed annual savings reports.
- Managed secure messaging systems (TigerText) and Cisco UC user training/support.
- Coordinated service installations (PRI, SIP, Fiber, DSL, MPLS, LD, Managed Services, etc.).
- Maintained call accounting and resident/client billing systems.
- Supported technical teams and managed multiple telecom projects across client networks.
Customer Service Manager
CTSI / Frontier Communications
Bethlehem
10.2006 - 01.2008
- Conducted service audits to optimize client telecom services.
- Focused on customer retention and upselling by serving as the trusted point of contact.
Office Manager & EMT
EMELS / Bushkill Emergency Corps
Bushkill
08.2006 - 10.2006
- Oversaw office organization, invoice analysis, and board approval processes.
- Handled billing documentation and served as on-call EMT while in office.
Telecommunications Director
Shawnee Resort
Shawnee-on-Delaware
06.1990 - 02.2006
- Spearheaded the resorts first digital phone system and led a 12-member support team.
- Managed campus-wide telecom infrastructure, including underground cable and 5-node digital voice system with voicemail and billing.
Telecommunications Support Administrator
Shawnee Resort
Shawnee-on-Delaware
06.1986 - 05.1990
- Launched in-house telecom support post-divestiture; reviewed and allocated all telecom services and bills.
- Negotiated provider contracts and tightly managed the resorts communications budget.
Education
Business Study - Business Administration
Churchman Business School
Easton08-1986
Skills
- Cisco Unified Communications
- Joon
- IPfone
- Broadvoice
- Zultys
- Ring
- Prelude Phone
- Cisco CDR
- Telarus Partner Hub
- AireSpring
- Telesystem
- BCN
- CenturyLink
- Sprint Compass
- Verizon Wireless MyBusiness
- AT&T Business
- Patriot Mobile
- Remedy BMC Help Desk
- Microsoft Teams
- Zoom
- Microsoft Office Suite
- VoIP system implementation
Timeline
Telecommunications Director
Merlin Communications
10.2023 - Current
Communications Team Lead
Prelude Services
01.2022 - 10.2023
Network Communications Support Analyst & Mobile Device Administrator
Prelude Services
01.2008 - 12.2021
Customer Service Manager
CTSI / Frontier Communications
10.2006 - 01.2008
Office Manager & EMT
EMELS / Bushkill Emergency Corps
08.2006 - 10.2006
Telecommunications Director
Shawnee Resort
06.1990 - 02.2006
Telecommunications Support Administrator
Shawnee Resort
06.1986 - 05.1990
Business Study - Business Administration
Churchman Business School