CHRISTINA DE VITO
Aston
Summary
Client service professional with demonstrated ability to enhance client satisfaction and drive results. Skilled in managing client relationships, coordinating service delivery, and resolving issues efficiently. Strong collaborator, adaptable to changing needs, and reliable in team environments. Known for excellent communication, problem-solving, and organizational skills.
Overview
18
18
years of professional experience
Work History
Client Service Coordinator III
Blue Pearl Pet Hospital
06.2015 - Current
- Provides a wide range of tasks including training and helping onboard new employees in our reception department. Working alongside many doctors and nurses while assisting with any client's needs and resolving any financial concerns. Providing daily support to our reception team, leading by example and fostering a continual improvement culture.
- Developed and maintained strong client relationships through proactive outreach and support.
- Managed scheduling of appointments, optimizing staff resources for enhanced client satisfaction.
- Coordinated client communications, ensuring prompt responses to inquiries and service requests.
- Trained junior coordinators on best practices in client service and operational workflows.
Pharmacy Technician
Rite Aid Pharmacy
11.2007 - 05.2015
- Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by the pharmacist.
- Used our pharmacy system to access prescription information including patient and prescribing data, drug selection, prescription interpretation, insurance billing and inventory.
- Researched and resolved dosage conflicts for potentially harmful drug interactions, insurance issues and other matters to ensure patient safety and helped build client loyalty.
- Maintained inventory levels by conducting regular stock assessments and managing supplies.
- Trained junior staff on pharmacy operations and safety protocols, fostering a knowledgeable team environment.
- Implemented improved inventory management systems to reduce waste and streamline ordering processes.
Education
Pharmacy Technician
Delaware Technical Community College
Wilmington, DE12.2008
High School Diploma - undefined
Padua Academy
05.2008
Skills
- Outlook 365
- Client relationship building
- Time management expertise
- Schedule management
- Direct Report
- Microsoft Word
- Conflict/ Resolution
- Multi-phone line systems
- Microsoft Excel
- Customer relations
- Inter-department collaboration
- Order processing
CLINICAL EXPERIENCE
- Christiana Hospital, Wilmington DE
- Happy Harry’s, Wilmington DE
Timeline
Client Service Coordinator III
Blue Pearl Pet Hospital
06.2015 - Current
Pharmacy Technician
Rite Aid Pharmacy
11.2007 - 05.2015
High School Diploma - undefined
Padua Academy
Pharmacy Technician
Delaware Technical Community College
Similar Profiles
La'Zaye CanadyLa'Zaye Canady
Veterinary Receptionist at Blue Pearl Pet HospitalVeterinary Receptionist at Blue Pearl Pet Hospital
ROBIN NATIONROBIN NATION
Financial Coordinator at Blue Pearl Pet HospitalFinancial Coordinator at Blue Pearl Pet Hospital
Wynter WilzWynter Wilz
Customer Service Representative at Blue Pearl Pet HospitalCustomer Service Representative at Blue Pearl Pet Hospital
Brianna PattersonBrianna Patterson
Hair Stylist at Hair CutteryHair Stylist at Hair Cuttery
Kasey VolponeKasey Volpone
Medical Practice Manager at Crozer Health- Glen Mills Family MedicineMedical Practice Manager at Crozer Health- Glen Mills Family Medicine