Christina Fullwood

• Provide strong leadership to enhance team productivity and morale.
• Lead cross-functional teams to achieve project milestones and deliver high-quality results.
• Establish strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improve team performance by providing comprehensive training and fostering a collaborative work environment.
• Oversight and coordination of all day-to-day operational activities with eLearning and instructor-led services, includes but not limited to orientation, instructor-led training, Inizio Engage Learning Management System SAP SuccessFactors, audit requests and other document tracking systems used by Learning and Development
• Review and revision of department policy, procedures, and work instructions for compliance.
• Collaborate closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Reduce costs, optimized resource allocation, and improved efficiency in managing projects.
• Balance competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
• Conduct performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Identify and assess future and current training needs through job analysis, career paths, and performance needs in consultation with internal and external stakeholders
• Provide logistical support, course development, delivery, evaluation, and process measurements
• Current understanding of internal and external training, eLearning trends, developments, and best practices
• Manage LMS user interface configuration and internal LMS technical support for all Inizio Engage countries using the LMS. This includes SAP SuccessFactors and SumTotal
• Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
• Promote a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
• Consolidate vendors and renegotiated contracts to optimize costs.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Manage budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
• Resolve escalated concerns regarding training assignment, documentation, and compliance
• Manage and report on L&D strategic imperatives within defined timelines
• Maintain a keen understanding of training trends, developments, and best practices with adult learning and manage initiatives to educate training colleagues
• Ability to participate with assessment of development centers, and when required have the knowledge needed to assist with identification of talent
• Approve updates to content added to the Learning and Development site of Inizio Engage SharePoint
• Manage and control departmental expenditure within agreed budgets
• Maintain a solution-driven approach in all aspects of day-to-day activities
• Provide data and guidance with the development of Inizio Engage Learning and Development activity report
• Develop objectives and review with manager to prepare for formal and informal performance discussions
• Set expectations for direct reports to promote an engaging and supportive work environment

● Handle inbound calls assisting consumers with a specific medication, affiliated financial, and patient support programs.

● Converse with consumers in an empathetic manner and facilitate the consumers in their ability to understand medical terminology, as needed.

● Data Entry

● Identify Adverse Events and Product Quality Complaints

● Facilitate team engagement activates.

● Enroll consumers in patient support programs.

● Provide product and program information.

● Collect demographic data and product fulfillment.

● First level technical support

● Maintain safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

● Maintain excellent verbal, written, and listening communication skills.

● Perform administrative responsibilities including answering phone calls, daily emails, computer literate and years of experience in Microsoft Office 365 Word, PowerPoint, Excel, Outlook, Teams & SharePoint

• Collaborated with employee engagement groups to develop and execute communications strategies for internal events.
• Strengthened team productivity with effective project management and clear communication guidelines.
• Advised executive leadership on communication strategies that aligned with business objectives while maintaining authenticity.

• Provided customer-focused service to the drivers assigned to process and all incoming calls from drivers
• Assist with training new hires
• Ran reports and background checks
• Data Entry
• Perform administrative responsibilities including answering phone calls, daily emails, computer literate and years of experience in Microsoft Office 365 Word, PowerPoint, Excel & Outlook
• Maintained a positive and professional relationship with drivers
• Maintained professional telephone etiquette as well as clear oral and written communication
• Followed all Department of Transportation (DOT) Regulation and Rules
• Update and qualify drivers – making sure their documents are approved and legal, verifying employment, and following all Department of Transportation laws and regulations
• Scheduled Drug Screens and DOT physicals
• Contacted companies to verify employment

• Provided customer-focused service to members regarding memberships, information about the club, and any information they would need about anything located in the club
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Conduct interviews for potential new hires
• Performed administrative responsibilities including cashiering services, answering phone calls, daily reports, computer literate and years of experience in Microsoft Office 365 Word, PowerPoint, Excel & Outlook
• Financial Associate and compile daily reports, made, and submitted all deposits, took money coming in and out of the building
• Maintained professional telephone etiquette as well as clear oral and written communication
• Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
• Promoted a safe working environment by enforcing safety guidelines among team members consistently.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.

• Provided Guests with information about Character locations, show schedules, visitation times, and general Park information
• Efficiently managed line queues during popular character appearances, minimizing wait times for guests.
• Accompanied characters throughout park grounds as needed, assisting with navigation and crowd control.
• Ensured performer safety by closely monitoring interactions between characters and guests.
• Adhered to company policies and procedures in all interactions with guests, fellow employees, and supervisors.
• Demonstrated extensive knowledge of the Magic Kingdom and other Walt Disney World theme parks
• Performed audience control duties, handled Guest situations, and ensured the safety and integrity of the characters
• Safely and efficiently operated turnstiles for tickets
• Performed audience control duties for parades, events and nightly fireworks shows
• Demonstrated adaptability by adjusting plans based on changing circumstances or priorities throughout shifts.
• Facilitated smooth communication between performers, management, and other departments to optimize daily operations.