Christina Luther
Dollar General
Duncannon,PA
12
years of professional experience
Work History
Store Manager
2 Years 1 Month- Directed daily store operations, maintaining sales floor standards and customer service consistency.
- Supervised associates, assigned tasks, and ensured timely completion of merchandising and recovery priorities.
- Managed inventory counts, stock replenishment, and freight processing to support product availability.
- Enforced cash handling procedures, register accuracy, and loss prevention compliance.
- Trained new hires on store processes, safety expectations, and customer interaction standards.
ASM
1 Year 8 Months- Supervised daily store operations, ensuring sales floor readiness, merchandise standards, and customer service consistency.
- Supported associates through coaching, scheduling coordination, and performance feedback to maintain team productivity.
- Monitored inventory flow, restocking priorities, and loss prevention procedures across front-end and selling areas.
- Resolved customer concerns promptly, strengthening service recovery and store satisfaction outcomes.
Team Leader Manager
8 Years 7 Months- Directed sales floor operations, ensuring merchandise availability and consistent customer service.
- Coached associates on workflow priorities, service standards, and productivity expectations.
- Coordinated inventory replenishment, backroom organization, and stocking accuracy.
- Monitored compliance with safety, cash handling, and operational procedures.
Education
High School Diploma
Skills
Customer relations
Multitasking and organization
Store operations
Store opening and closing
Customer service management
Team leadership and coaching
Inventory management
Retail inventory management
Cash management
Store merchandising
Inventory control
Team building and leadership
Goals and performance
Operations management
Team motivation
Recruiting and hiring
Staff management
Policies and procedures
Opening and closing procedures
Employee scheduling
Sales expertise
Operations
Team development
Retail sales techniques
Payroll management
Timeline
Store Manager
Dollar General
09.2024 - CurrentRead More
ASM
Kohls Department Store
01.2023 - 09.2024Read More
Team Leader Manager
Walmart
06.2014 - 01.2023Read More
East Pennsboro Area School
High School Diploma
Read More