CHRISTINA MADDEN
Pittsburgh
Summary
Organized and analytical professional with a strong background in regulatory compliance, team coordination, and operational oversight. Skilled in policy adherence, documentation management, financial controls, and stakeholder communication. Demonstrated ability to improve workflows, support leadership initiatives, and foster structured, accountable workplace environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager, Special Projects Coordinator
Allegheny County Housing Authority
Pittsburgh, PA
06.2025 - Current
- Directly oversee daily operations of 260+ residential units across affordable and market-rate programs, including LIHTC, voucher-assisted, and LIPH units
- Lead special projects and organizational initiatives, improving workflow efficiency and operational effectiveness
- Ensure regulatory compliance and maintain audit-ready files across multiple housing programs
- Manage maintenance staff, vendor relationships, and supply procurement to optimize property performance
- Process rent collections, generate financial and operational reports, and implement process improvements to strengthen accountability
- Execute leasing activities, including marketing, screenings, and move-ins, while enhancing tenant relations
Property Manager
Glenshaw Gardens Inc.
Pittsburgh, PA
07.2023 - 06.2025
- Manage operations, financial management, and strategic planning for 100+ residential units across multiple properties
- Lead and mentor teams, ensuring alignment with organizational goals and fostering a productive work environment
- Develop process improvements to enhance operational efficiency and customer satisfaction
- Manage financial transactions, budgeting, and cost control while ensuring compliance with regulations
- Build and maintain strong relationships with stakeholders, clients, and service providers
- Improved response times for service requests through structured tracking and follow-up
Assistant Property Manager
Glenshaw Gardens Inc.
Pittsburgh, PA
01.2023 - 07.2023
- Supported operations across 700+ residential units company-wide, assisting multiple property managers with leasing, compliance, and tenant relations
- Coordinated maintenance schedules, vendor contracts, and tenant communications to streamline workflow and improve service delivery
- Implemented cost-saving initiatives and process optimizations, enhancing operational efficiency and reducing administrative bottlenecks
- Ensured timely follow-up on resident inquiries, strengthening satisfaction and maintaining high standards of responsiveness
Patient and Family Outreach Intern
Leukemia and Lymphoma Society
Pittsburgh, PA
08.2022 - 12.2022
- Supported project coordination and data tracking to ensure timely and organized program operations
- Conducted outreach initiatives to connect participants with resources and support programs
- Assisted in volunteer management and event planning, contributing to smooth execution and increased program engagement
- Maintained accurate records and organized program information to support reporting and process improvements
Caretaker
Patriot Home Care Inc.
Pittsburgh, PA
10.2023 - Current
- Provide personalized client services while ensuring operational efficiency and high-quality care.
- Implement workflow improvements to streamline service delivery and enhance the customer experience.
- Assist with scheduling, resource allocation, and household management to support daily operations.
Education
Doctor of Philosophy - Business Administration, Project Management
Capella University
Minneapolis, MN, (Online)12.2029
Master of Arts - Organizational Leadership, Diversity, Equity, Inclusion
Point Park University
Pittsburgh, PA08.2024
Bachelor of Arts - Sociology
University of Pittsburgh
Pittsburgh, PA12.2022
Skills
- Leadership & Team Development
- Business Strategy & Operations Management
- Organizational Growth & Process Improvement
- Financial Oversight & Budget Management
- Interpersonal & Communication Skills
- Regulatory Compliance & Risk Management
- Project Coordination & Special Initiatives
- Data Analysis & Reporting (Excel, spreadsheets, KPI tracking)
- Process Optimization & Workflow Streamlining
- Stakeholder Engagement & Relationship Management
- Event Planning & Program Coordination
- Problem-Solving & Decision-Making
- Customer/Client Relations & Service Excellence
Certification
- Project Management Professional (PMP), Project Management Institute - (Expected 6/2026)
- HOTMA Compliance (3/2025) - National Center for Housing Management
- Tax Credit Specialist (10/2024) – National Center for Housing Management
- Management Occupancy Review Specialist (9/2023) - National Center for Housing Management
- Communications (12/2022) – University of Pittsburgh
Affiliations & Community Involvement
FSS Home Ownership Committee (10/2024)
Allegheny County Housing Authority – Pittsburgh, PA
- Support community initiatives, financial literacy programs, and housing advocacy efforts.
- Collaborate with local organizations to provide resources and support services for residents.
Timeline
Property Manager, Special Projects Coordinator
Allegheny County Housing Authority
06.2025 - Current
Caretaker
Patriot Home Care Inc.
10.2023 - Current
Property Manager
Glenshaw Gardens Inc.
07.2023 - 06.2025
Assistant Property Manager
Glenshaw Gardens Inc.
01.2023 - 07.2023
Patient and Family Outreach Intern
Leukemia and Lymphoma Society
08.2022 - 12.2022
Master of Arts - Organizational Leadership, Diversity, Equity, Inclusion
Point Park University
Bachelor of Arts - Sociology
University of Pittsburgh
Doctor of Philosophy - Business Administration, Project Management
Capella University