Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Christina Mayes

Waynesboro

Summary

Dynamic Multi-Team Leader at H&R Block with a proven track record in process improvement and regulatory compliance. Skilled in data analysis and team leadership, I consistently exceeded sales targets while fostering a collaborative environment. My strong problem-solving abilities and commitment to excellence drive operational efficiency and enhance customer satisfaction.

Overview

16
16
years of professional experience

Work History

Operations Specialist

H&R Block
Chambersburg
05.2022 - Current
  • Streamlined daily operations to enhance company efficiency and productivity.
  • Collaborated with departments to address operational issues through effective solutions.
  • Ensured compliance with regulatory requirements and industry standards.
  • Maintained positive relationships with staff and management to foster teamwork.
  • Traveled to various districts to verify adherence to planograms in offices.
  • Assisted with hiring processes, including I-9 verification and PTIN setup for tax professionals.
  • Performed maintenance tasks, including changing light bulbs and ceiling tiles, painting, and outsourcing repairs.

Multi-Team Leader

H&r Block
Chambersburg
01.2018 - Current
  • Resolved customer complaints swiftly, maintaining high satisfaction levels.
  • Established team goals aligned with company objectives and tracked progress.
  • Monitored daily workflow to ensure compliance with policies and procedures.
  • Analyzed operational data to identify improvement opportunities in department functions.
  • Led a team of 17 individuals, exceeding quarterly sales targets consistently.
  • Maintained communication with senior management, reporting on team progress and challenges.
  • Coordinated team activities and delegated tasks for efficient project completion.
  • Provided training and support to motivate team members toward achieving goals.

Medication Technician

Quincy Homes and Retirement
Waynesboro
08.2017 - 12.2022
  • Recorded food and liquid intake, promptly notifying medical staff of any changes.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical wounds.
  • Maintained strict confidentiality of patient health information at all times.
  • Ensured cleanliness and safety in medication preparation areas.
  • Complied with regulations governing drug distribution practices.
  • Adhered to HIPAA standards while managing confidential patient information.
  • Monitored vital signs and responded to emergencies as necessary.
  • Administered prescribed medications and injections while maintaining accurate records under supervision.

Medication Technician/Kitchen Cook Associate

Hearthstone Retirement Home
Waynesboro
09.2009 - 01.2017
  • Collaborated with nursing staff to prepare and administer medications as prescribed.
  • Coordinated comprehensive patient care services alongside healthcare team members.
  • Documented wellness observations and side effects for effective clinical follow-up.
  • Implemented infection control measures through consistent hand hygiene and isolation protocols.
  • Monitored patient conditions for changes requiring immediate medical attention.
  • Prepared and distributed medications per shift via oral, topical, or inhalation routes.
  • Engaged in team discussions regarding patient care and medication management practices.
  • Ensured compliance with HIPAA regulations in managing sensitive patient data.
  • Prepared meals, as directed.
  • Cleaned and sanitized workstations to prevent foodborne illnesses.
  • Ordered and stocked the kitchen based on the menu.

Education

Phlebotomy/ Pre Nursing

Hagerstown Community College
Hagerstown, MD
12-2007

Skills

  • Process improvement and operational analysis
  • Regulatory compliance
  • Project management and vendor management
  • Data analysis and task prioritization
  • Problem-solving and conflict resolution
  • Human relations and organizational skills
  • Customer service and teamwork
  • Team leadership and collaboration skills
  • Employee training and adaptability
  • Effective communication and reliability
  • Time management and multitasking capacity
  • Self-motivation and professionalism

Affiliations

Gardening, Spending time with kids/family

Accomplishments

  • During my time as MTL for H&R Block I consistently meet or exceeded targets for my 3 offices.

References

References available upon request.

Timeline

Operations Specialist

H&R Block
05.2022 - Current

Multi-Team Leader

H&r Block
01.2018 - Current

Medication Technician

Quincy Homes and Retirement
08.2017 - 12.2022

Medication Technician/Kitchen Cook Associate

Hearthstone Retirement Home
09.2009 - 01.2017

Phlebotomy/ Pre Nursing

Hagerstown Community College

Similar Profiles

CREATE PROFILE
Christina Mayes