Christina Pickett
Glenside
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
Work History
Front Desk Guest Service Agent
Graduate Hotels
11.2024 - 04.2025
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Daycare Assistant
Mare's Daycare
01.2019 - 08.2024
- Taught children to organize toys, wash hands, and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Kept children between ages of one and eight safe and secure with vigilant oversight.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Volunteer
Abington Cross Country/Track and Field
06.2021 - 06.2024
- Assisted with running events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with team members and coaches to stay informed about volunteer opportunities and events.
- Aided with planning long trips to state and national championships.
- Planned fundraisers and community events.
Education
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
Providence, RI12-2027
High School Diploma -
Abington Sr High School
Abington, PA06-2024
Skills
- Reservation management
- Guest relations
- Complaint handling
- Lobby oversight
- Safety and security procedures
- Room assignments
- Guest amenities
- Front desk management
- Front office support
- Task prioritization
- Decision-making
Timeline
Front Desk Guest Service Agent
Graduate Hotels
11.2024 - 04.2025
Volunteer
Abington Cross Country/Track and Field
06.2021 - 06.2024
Daycare Assistant
Mare's Daycare
01.2019 - 08.2024
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
High School Diploma -
Abington Sr High School
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