Summary
Overview
Work History
Education
Skills
Websites
Committee Involvement
Technical Proficiencies
Certification
References
Timeline
Generic

CHRISTINA RIVERA

York

Summary

Dynamic and dependable administrative professional with over a decade of experience in higher education and healthcare settings. Known for exceptional organizational skills, multi-tasking abilities, and an upbeat, service-driven approach to every interaction. Excels in managing complex data systems, improving operational workflows, and supporting high-volume environments. Committed to team collaboration, process improvement, and delivering top-tier customer service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Interim Executive Administrative Assistant to the Vice President of Enrollment Management

York College of Pennsylvania
York
04.2025 - Current
  • Support the Vice President of Enrollment Management and the Leadership Team.
  • Schedule appointments, maintain a daily calendar, and handle logistics for meetings.
  • Develop and edit letters, reports, emails, memos, itineraries, and other correspondence as needed.
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Collaborated with administrative support staff and members of the President's Cabinet to address diverse needs.
  • Ensured successful project completion through proactive conflict resolution.
  • Informed division staff of relevant issues while upholding confidentiality standards.
  • Participated in Enrollment Management leadership meetings and administrative gatherings as directed by VP.
  • Schedule division meetings, manage agendas and minutes, and assist the Vice President in preparing for meetings and presentations.
  • Act as primary liaison for Vice President for Enrollment Management while delivering prompt, high-level customer service.

Enrollment Operations Assistant

York College of Pennsylvania
York
09.2022 - Current
  • Coordinate admissions processing for diverse student populations, including transfer, international, and second-degree nursing students.
  • Guide applicants from initial contact through enrollment, ensuring timely communication and document management.
  • Maintain high data quality through regular uploads, audits, and file completion in Slate CRM.
  • Support departmental efficiency through workflow innovation and system improvements.
  • Manage federal work-study students to ensure a welcoming and organized reception area.
  • Deliver exceptional customer service to students, families, and colleagues.

Registrars Office Specialist

York College of Pennsylvania
York
08.2019 - 09.2022
  • Processed transcripts, registration, and transfer records with accuracy and confidentiality.
  • Collaborated with academic departments on catalog updates and registration logistics.
  • Provided support for student degree audits and Registrar communication efforts.
  • Answered inquiries from students, faculty, and parents with professionalism and clarity.

Admissions Office Processor

York College of Pennsylvania
York
08.2014 - 08.2019
  • Entered academic data, processed transcripts, and maintained student application files.
  • Handled incoming mail, file organization, and record scanning using Slate and Radius.
  • Ensured student records were complete, accurate, and ready for decision processing.

Receptionist

Dermatology and Skin Surgery
York
08.2008 - 06.2009
  • Managed busy front desk operations including calls, appointments, and patient intake.
  • Supported office manager with administrative tasks and used Athena Health for insurance and check-ins.
  • Ensured a clean, organized reception area and assisted with internal communications.

Education

Certificate - Dental Assistant

York County School of Technology
York, PA
01.2009

High School Diploma -

Central York High School
York, PA
01.2006

Skills

  • Administrative support and office management
  • Admissions and student services
  • Records management and data integrity
  • Scheduling and calendar coordination
  • Customer service and phone etiquette
  • Multitasking and time management
  • Written and verbal communication
  • Professionalism and confidentiality
  • Google Workspace and Microsoft Office Suite

Committee Involvement

  • Employee Appreciation Committee, York College of Pennsylvania
  • College Staff Advisory Council, York College of Pennsylvania

Technical Proficiencies

Banner, Slate, Radius, Starfish, Acalog, Athena Health, Argos, AppXtender, Google Workspace, Microsoft Office Suite, Qualtrics, 25Live, Canvas, ChromeRiver

Certification

  • PA X-Ray Certification

References

References available upon request.

Timeline

Interim Executive Administrative Assistant to the Vice President of Enrollment Management

York College of Pennsylvania
04.2025 - Current

Enrollment Operations Assistant

York College of Pennsylvania
09.2022 - Current

Registrars Office Specialist

York College of Pennsylvania
08.2019 - 09.2022

Admissions Office Processor

York College of Pennsylvania
08.2014 - 08.2019

Receptionist

Dermatology and Skin Surgery
08.2008 - 06.2009

Certificate - Dental Assistant

York County School of Technology

High School Diploma -

Central York High School

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CHRISTINA RIVERA