Christina Sherman
Philadelphia
Summary
Proficient Security Ambassador with expertise in emergency preparedness and conflict resolution. Strong communication skills enhance team collaboration and guest safety.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Ambassador
Live Casino&Hotel Philadelphia
Philadelphia, PA
03.2021 - Current
- Collaborated with law enforcement to address incidents and enhance security protocols.
- Trained new team members on emergency response procedures and operational best practices.
- Monitored security operations to ensure guest safety and compliance with regulations.
- Maintained accurate records of daily activities, incidents, and relevant information pertaining to site security operations.
- Supported management in developing security protocols to minimize risks associated with large events or gatherings.
- Responded quickly to emergencies, ensuring the safety of individuals and property.
- Assisted in maintaining a safe environment for guests and staff by promptly addressing concerns and incidents.
- Deescalated conflicts through effective communication skills and conflict resolution techniques.
- Streamlined incident reporting processes by implementing an efficient documentation system that increased accuracy and accessibility of data.
- Prevented unauthorized access by diligently monitoring entry points and verifying credentials.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Supervisor
Contemporary Services Corporation.
Philadelphia, PA
04.2013 - 02.2024
- Supervised daily operations, ensuring compliance with safety regulations and service standards.
- Trained and mentored team members to enhance performance and operational efficiency.
- Coordinated staffing schedules, optimizing resource allocation for event coverage.
- Implemented process improvements to enhance guest experience and operational workflow.
- Managed conflict resolution on-site, maintaining a positive environment for staff and attendees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Childcare Teacher
Children's Garden Daycare
Philadelphia, PA
10.2014 - 03.2021
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing environment promoting social, emotional, and cognitive growth in children.
- Collaborated with parents and guardians to address developmental needs and concerns effectively.
- Supervised daily activities to ensure safety and compliance with regulatory standards.
- Evaluated children's progress through regular assessments and adjusted curricula accordingly.
- Led initiatives to enhance classroom organization, improving overall learning experiences.
- Coordinated special events that encouraged family involvement and strengthened community ties.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Organized small groups of children while transitioning to and from outdoor play.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Organized and supervised large and small group activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
- Guided students to develop social, emotional and physical skills.
Housekeeping Supervisor
Global Spectrum
Philadelphia, PA
07.2009 - 10.2013
- Oversaw daily housekeeping operations, ensuring cleanliness and organization throughout facilities.
- Trained and mentored staff on best practices for sanitation and safety standards.
- Developed and implemented efficient cleaning schedules to optimize team productivity.
- Inspected guest rooms and common areas for quality assurance and compliance with standards.
- Collaborated with management to develop training programs focused on operational excellence.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Conducted performance evaluations for staff, providing feedback to promote professional growth.
- Addressed guest concerns promptly to enhance satisfaction and maintain service quality.
- Coordinated inventory management of cleaning supplies, minimizing waste and costs.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Cashier
ShopRite
Philadelphia, PA
02.2009 - 04.2011
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Assisted customers with product inquiries, enhancing shopping experience and promoting store loyalty.
- Processed returns and exchanges efficiently, maintaining store policies and customer service standards.
- Trained new cashiers on operational procedures, fostering a collaborative team environment.
- Conducted regular inventory checks at the register, minimizing discrepancies and improving accuracy.
- Implemented streamlined checkout processes, reducing wait times for customers during peak hours.
- Resolved customer complaints swiftly, demonstrating strong problem-solving skills and commitment to service excellence.
- Collaborated with management to develop promotional strategies that increased sales within the department.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Paul Robeson High School For Human Services
Philadelphia, PA06-2008
Skills
- Security systems management
- CCTV operation
- Surveillance monitoring
- Event security
- Perimeter security
- Policy enforcement
- Patrol techniques
- Access control
- Emergency preparedness
- Work ethic
- Security training
- Reliability
- Workplace safety
- Patrolling
- Security camera monitoring
- Verbal and written communication
- Situational awareness
- Relationship building and management
- Security procedures
- Reporting skills
- First aid certified
- Crowd control
- Incident reporting
- De-escalation techniques
- Document preparation
- ID verification
- Dispatch
- First aid administration
- Radio communication
- Customer service
- Teamwork and collaboration
- Team player
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Excellent communication
Certification
- CPR AND FIRST AID
- ID VERFICATION
- GOLF CART TRAINED
- BLOOD BORNE PATHOGENS
- FIRE EXTINGUISHER
- HAZARD COMMUNICATIONS
- ANTI-MONEY LAUNDERING
- RESPONSIBLE GAMING
- ACTIVE SHOOTER
- IDENTIFYING HUMAN TRAFFICKING
- RESPECTIVE WORK PLACE
- RAMP CERTIFIED
Languages
English
Full Professional
Timeline
Security Ambassador
Live Casino&Hotel Philadelphia
03.2021 - Current
Childcare Teacher
Children's Garden Daycare
10.2014 - 03.2021
Supervisor
Contemporary Services Corporation.
04.2013 - 02.2024
Housekeeping Supervisor
Global Spectrum
07.2009 - 10.2013
Cashier
ShopRite
02.2009 - 04.2011
High School Diploma -
Paul Robeson High School For Human Services